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Managing to Keep the Customer: How to Achieve andMaintain Superior Customer Service Throughout theOrganization

Managing to Keep the C...

by Robert L. Desatnick
  • Published in 1987
Managing to Keep the Customer: How to Achieve andMaintain Superior Customer Service Throughout theOrganization, Revised Edition

Managing to Keep the C...

by Robert L. Desatnick, Denis H. Detzel
  • Published in 1993
  • 320

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