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Technical Support on the Web: Designing and Managing an Effective E-Support Site

Technical Support on t...

by Barbara Czegel
  • Published in 2000
  • 400
Help Desk Practitioner's Handbook

Help Desk Practitioner...

by Barbara Czegel
  • Published in 1998
  • 432
Running an Effective Help Desk, 2nd Edition

Running an Effective H...

by Barbara Czegel
  • Published in 1998
  • 464

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