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- Wiley
More About This Title Supply Chain Management Best Practices, Second Edition
English
Learn what it takes to develop and have a "best-in-class" supply chain
This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining in detail how these companies got to where they are, this essential book reveals the proven strategies, solutions, and performance metrics used by leading companies to design their extended enterprises.
- Identifies proven strategies, solutions, and performance metrics for supply chain management best practice benchmarks
- Shows how to manage supply chains in a global marketplace and how to choose third-party providers
- New edition includes new chapters on green supply chains and lean supply chains, and expanded analysis of emerging technologies
- Includes coverage of supply chain metrics, planning and forecasting, procurement, manufacturing, transportation, globalization, customer service, collaboration, security, and workforce management
- Written by the Editorial Director of Penton Media's Supply Chain Group and a Contributing Editor to IndustryWeek magazine
It also offers guidance on the latest technology, green supply chains, going lean, how to choose third-party logistics providers, and how to manage the supply chain in a global environment.
English
DAVID BLANCHARD is an award-winning journalist and the Editorial Director and Associate Publisher of Penton Media's Supply Chain Group. He has served as editor-in-chief of several Penton magazines, including IndustryWeek, the leading publication for manufacturing professionals, Logistics Today, and Supply Chain Technology News. He has also launched and edited numerous print and online publications covering the supply chain, transportation, manufacturing, and computer industries. He is a frequent speaker at major supply chain industry events. He lives in a suburb of Cleveland, Ohio.
English
Preface to the Second Edition xv
Acknowledgments xvii
PART I INTRODUCTION TO SUPPLY CHAIN MANAGEMENT 1
CHAPTER 1 If Supply Chain Is the Answer, Then What’s the Question? 3
Flashpoints 3
You Knew This Job Was Dangerous When You Took It 3
The Big Picture 5
The Supply Chain’s Back Story 6
Roadblocks on the Supply Chain Path 8
Separating the Good from the Best 10
CHAPTER 2 Anatomy of a Supply Chain 13
Flashpoints 13
Aerospace: Changing the Game, for Better or Worse 14
Automotive: Building Customer Loyalty for the Long Term 16
Chemicals: Finding the Right Supply Chain Formula 17
Consumer Packaged Goods: The Moment of Truth 18
Food and Beverage: Cutting Out the Middleman 20
High Tech/Electronics: Zero Latency 21
Pharmaceuticals: Fighting Counterfeiters with RFID 22
Retail: Customer Centricity 24
CHAPTER 3 Supply Chain Metrics: Measuring Up to High Standards 27
Flashpoints 27
How to Prevent a Supply Chain Heart Attack 28
What Makes a Supply Chain Leader? 29
Measure Satisfaction 31
Everybody’s Talking about Benchmarking 32
Do the Right Things 33
Supply Chain Checkup 33
Time for a Turnaround 34
Learn the SCOR 35
SCM for Dummies 36
Follow the Roadmap 37
Make It All Meaningful 38
PART II TRADITIONAL CORE PROCESSES OF SUPPLY CHAIN MANAGEMENT 41
CHAPTER 4 Planning and Forecasting: Headed for the Future 43
Flashpoints 43
A Bias against Good Plans 45
From Soup to S&OP 46
No Time Like the Real Time 47
The Truth Plays Out 48
End-to-End Integration 49
The First Shall Be First 50
Analyze This 52
A Happy Ending 53
CHAPTER 5 Procurement: Go Right to the Source 55
Flashpoints 55
Giving Procurement Its Due 56
Managing the Changes 57
Keep Your Friends Close and Your Suppliers Closer 58
Looking Backward to See Forward 59
Working for Every Penny 60
Ensuring a Healthy Supply Chain 61
The War on Complexity 62
It Seemed like a Good Idea at the Time 63
An Online Car Wreck 64
A Rating Service for Buyers and Sellers 65
CHAPTER 6 Manufacturing: Supply Chain on the Make 67
Flashpoints 67
A Direct Line to Supply Chain Success 68
Better Decisions for the Customer 70
Tying It All Together 71
Digital Supply Chains 71
Collaborating on Product Designs 73
Nearly Perfect 75
The Future of Manufacturing 77
CHAPTER 7 Transportation: Logistics à la Mode 79
Flashpoints 79
Riding the Roads 80
Regulations and Deregulation 81
Fuel for Thought 82
A Capacity for Change 83
Know Thyself, and Thy Carrier Too 84
How to Achieve Sustainable Savings 85
Collaboration Is a Two-Way Street 86
A Carrier by Any Other Name 87
Automate to Consolidate 88
Get It There on Time 90
CHAPTER 8 Distribution and Warehousing: Going with the Flow 91
Flashpoints 91
Virtual Inventory 92
Cross-Docking, Compliance, and Collaboration 94
Handle with Care 95
Where the Rubber Meets the Load 97
Can You Hear Me Now? 98
Wireless in the Warehouse 99
Turn, Turn, Turn 100
Half Full or Half Empty? 101
How to Better Manage Your Warehouse 102
CHAPTER 9 Site Selection: Location, Location, Location 105
Flashpoints 105
Striking the Proper Balance 107
A Site for Sore Eyes 108
Finding the Right Place 109
A Look at Gillette’s Distribution Network 110
Cost versus Service 111
Match Your Network to Your Business Strategy 112
How Much Is Too Much? 113
Weighing the Intangibles 114
Quality over Quantity 115
A Quick Guide to Site Selection 116
CHAPTER 10 Globalization: It’s a Not-So-Small World 119
Flashpoints 119
Playing by Somebody Else’s Rules 120
Develop a Global Vision 121
Friendly Nations 122
“Low Cost” Sometimes Means “Poor Service” 124
Living in a Somewhat Flat World 125
Keeping an Eye on China 126
Take a Look for Yourself 128
Finding the Next Global Hot Spot 129
The Need for Supply Chain Visibility 130
Closer to Home 131
CHAPTER 11 Customer Service: Keeping the Customer Satisfied 133
Flashpoints 133
The Perfect Order 134
The High Cost of Imperfection 135
One Good Return Deserves Another 136
Supply Chain in Reverse 138
Managing the Relationship 140
Money in the Bank 142
Supply Chain at Your Service 143
A Culture of Customer Satisfaction 144
Part III Supply Chain Strategies 145
CHAPTER 12 3PLs: When You’d Rather Not Do It Yourself 147
Flashpoints 147
A Shift to the Supply Chain Side 148
Letting Somebody Else Do It 149
Supply Chain Essentials and Nonessentials 150
Finding Your Core Competency 151
Square Pegs And Round Holes 153
Think Strategically 153
The Financial Impact of Outsourcing 154
Staying in Touch 155
Going beyond the 3PL Model 156
Outpacing the Competition 157
CHAPTER 13 Collaboration: Extending the Enterprise 159
Flashpoints 159
Mutually Beneficial Relationships 160
Winning Small Victories 161
Respecting Your Partners 162
A Better Way to Sell Mouthwash 163
A Nine-Step Program for CPFR 165
Great Expectations, So-So Results 165
More Reliability and Better Service 167
Challenges in Supplier Management 169
How to Get the Most Out of a Relationship 170
CHAPTER 14 Security: Seeking Shelter from Supply Chain Storms 173
Flashpoints 173
“It’ll Never Happen Here” 174
Customs-Trade Partnership against Terrorism 176
Getting Countries to Talk to Each Other 177
Sometimes Low Tech Is as Good as High Tech 178
Taking Responsibility for Your Supply Chain 179
Securing the Supply Chain 181
10+2 182
Taking Steps toward Effective Compliance 183
Supply Chains at Risk 184
An Investment Worth Making 186
CHAPTER 15 RFID: A Game of Tags 189
Flashpoints 189
The ABCs of RFID 190
Proactive Replenishment 192
In Search of Payback 193
Tagging till the Cows Come Home 194
Taking RFID Seriously 196
Work the Bugs Out 197
A Matter of Privacy 198
No Need to Be Passive 199
CHAPTER 16 Green Supply Chains: It’s Not Easy Going Green 203
Flashpoints 203
The Elephant in the Room 204
Justifying the Cost 205
Look for the Green Label 206
The Carbon Footprint of a Banana 207
Sustainability throughout the Supply Chain 209
Good to Green 209
How Big Blue Went Green 211
Eco-Friendly Strategies 212
Low-Hanging Fruit 213
CHAPTER 17 Continuous Improvement: Lean on Me 215
Flashpoints 215
From Push to Pull 217
The Toyota Way 218
Don’t Settle for Occasional Improvement 219
Lean Principles 221
Lean, Mean Flying Machine 222
The Value of Teamwork 224
Leaning in the Right Direction 225
CHAPTER 18 The Supply Chain Profession: What Keeps You Up at Night? 227
Flashpoints 227
Talent Search 228
Hiring Problem Solvers 231
Training the Next Generation 232
Optimizing the Workforce 233
What Keeps You Up at Night? 234
Gray Matters 235
The Secret to Supply Chain Success 236
Notes 241
About the Author 261
Index 263
