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- Wiley
More About This Title Everything Counts!: 52 Remarkable Way to Inspire Excellence and Drive Results
English
Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.
Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.
- A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement
- Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness
- Helps you motivate your people and teams to achieve better results on both the personal and organizational level
Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!
English
English
Acknowledgments.
Introduction.
Professional Strategies.
1 Every Detail Counts.
2 Commitment Counts.
3 Leadership Counts.
4 Focus Counts.
5 Consistency Counts.
6 Boldness Counts.
7 Quality Counts.
8 Planning Counts.
9 Vision Counts.
10 Teamwork Counts.
11 Ethics Count.
12 Goal Setting Counts.
13 Innovation Counts.
14 Rewards and Recognition Count.
15 Every Customer Counts.
16 Energy Management Counts.
17 Speed Counts.
18 Lifelong Learning Counts.
19 Networking Counts.
Personal Strategies.
20 Character Counts.
21 Common Sense Counts.
22 Excellence Counts.
23 Every Choice Counts.
24 Passion Counts.
25 Perseverance Counts.
26 Courage Counts.
27 Patience Counts.
28 Humility Counts.
29 Self-Discipline Counts.
30 Etiquette Counts.
31 Optimism Counts.
32 Health Counts.
33 Gratitude Counts.
34 Reputation Counts.
35 Personal Development Counts.
36 Sustainability Counts.
37 Your Legacy Counts.
38 Loyalty Counts.
Universal Concepts.
39 Truth Counts.
40 Joy Counts.
41 Simplicity Counts.
42 Inconvenience Counts.
43 Diversity Counts.
44 Failure Counts.
45 Sportsmanship Counts.
46 Resiliency Counts.
47 Fundamentals Count.
48 Every Dollar Counts.
49 Every Vote Counts.
50 Contribution Counts.
51 History Counts.
52 Peace Counts.
Top Ten Reasons to Visit EverythingCounts.com.
About the Author.
Index.
English
"Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excellence. You simply must read this book!"—Les Brown, New York Times bestselling author of Live Your Dreams
"A must-read for anyone who values quality and customer service....Everything Counts! is a road map to excellence for professionals, entrepreneurs, entertainers, and everyday folks."—Charmaine Russo, Manager, IBM Corporation
"Paying attention to the small stuff makes a huge difference. Everything Counts! provides a simple, transparent, and powerful execution strategy that works. I highly recommend it!"—Harry Paul, coauthor of Fish!: A Remarkable Way to Boost Morale and Improve Results
"Every once in a while, a book comes along that delivers a transformational message appropriate for the boardroom, classroom, locker room, and living room. Everything Counts! is that kind of book. It is a treasure that can and should be enjoyed by all."—Andy Andrews, New York Times bestselling author of The Traveler's Gift and The Noticer
"Everything Counts! is a great find and must-read. It superbly achieves the goal of providing a road map to excellence, both for individuals and organizations. But the true genius of the book is its universal relevance, as it combines a highly effective commonsense approach with frank guidance to enhance results in all areas of life."—Bill Bartmann, Billionaire Business Coach
"A book becomes a 'classic' when it is the definitive reference source on a subject matter. Everything Counts is destined to become a 'classic' while serving as the guiding philosophy for anyone committed to excellence."—Brian Tracy, Best Selling Author, How the Best Leaders Lead
"What do Olympic Gold Medalists, Academy Award Winners, and Noble Laureates all have in common? Answer: They all have a passionate obsession with excellence, and they all make everything count. Buy this book... it show you how to become one of the great ones!"
—Dr Lyle Koca, Koca Chiropractic Clinic
"In writing Everything Counts! Gary Ryan Blair has given us a much needed blueprint for defining excellence while reminding us that small is indeed beautiful. This book brilliantly demonstrates how very small differences when consistently practiced produce quality results."
—Bobbi DePorter, President, Quantum Learning Network
"Everyone once in a while a book comes along that delivers a transformational message appropriate for the Boardroom, Classroom, Locker Room and Living Room. Everything Counts is that kind of book. It is a treasure that can and should be enjoyed by all."
—Andy Andrews, New York Times Best-Selling Author of The Traveler's Gift & The Noticer
"Everything Counts is a manifesto for unleashing exponential performance improvement in organizations worldwide. This powerful philosophy has transformed the success of my law practice and lent itself to the re-defining of the way I look at the practice of law.
—Tom Anelli, Managing Partner, Anelli Law
"Two words, one powerful philosophy. Everything Counts is a must read if there ever was one!"
—Ivan R. Misner PhD, Founder and Chairman, BNI (Business Network International)
"Gary Ryan Blair is a man on a mission to inspire, promote and celebrate excellence. You simply must read this book!"
—Les Brown, New York Times best-selling Author of Live Your Dreams
"Everything Counts is a profoundly important message for succeeding in school and in life. Blair brilliantly points out that excellence is achieved via qualitative, not quantitative shifts in developing skills. This is an important book that matters."
—Randy Tarkington, >Senior Director of Residential Education Vanderbilt University
"A must read for anyone who values quality and customer service.... Everything Counts is a "Roadmap to Excellence" for professionals, entrepreneurs, entertainers and everyday folks."
—Charmaine Russo, Manager, IBM Corporation
"Blair brilliantly focuses on excellence as a sustainable competitive weapon. Like the air we breathe, we too often take this critical intangible for granted. As Blair makes perfectly clear, we do so at our ultimate competitive peril"
—Steven P. Sitkowski, President, Dynetech
"In life and business, a commitment to excellence is one of the wisest decisions you'll ever make. In Everything Counts, Blair convincingly demonstrates how excellence is the fundamental building block for running a great business and enjoying a wonderful quality of life."
—Donna Curry, Development Director, Subway
"Blair convincingly validates our experience at Falcon Jet-that paying attention to the hundreds of small details has a bottom-line impact on results. When we make everything count by sweating the small stuff, profits go up while costs come down. This principle applies not only in our professional relationships with customers, business partners, and team members but also in our personal relationships."
—Bob Fantozzi, Senior Manager, Dassault Falcon
"Blair's insights around excellence and execution are right on the money. Paying attention to even the smallest of details is not just common sense, it's good business, as excellence builds a powerful brand, loyal customers, repeat business, and enhanced profitability. Buy Everything Counts, it will inspire you to greatness!"
—Jeramy Freeman, CEO, Well Rounded Fitness
"Everything Counts is a great find and must read. It superbly achieves the goal of providing a roadmap to excellence, both for individuals and organizations. But the true genius of the book is its universal relevance, as it combines a highly effective common-sense approach with frank guidance to enhance results in all areas of life."
—Bill Bartmann, Billionaire Business Coach
"Read this book and find that the overarching philosophy of Everything Counts, when applied in business and in life, yields immediate results in performance and satisfaction. Gary Ryan Blair has refined this concept and provides the reader with the shortest distance between understanding and actually taking on personal responsibility. Read it with a pen at hand - it's excellent!"
—David Corbin, Author, Illuminate: Breakthrough Results Using The Positive Power of Negative Thinking
I admit that I was a little dubious when Gary first asked me to write an endorsement for Everything Counts! After all, I am a big picture kind of guy who sees everything in my business and that of my clients from a 50,000 foot point of view. Then I started reading the book and everything in it, down to the tiniest detail, makes sense. Everything really does count. Every detail, every customer, every action we take counts. A fabulous read!
—Tom Wheelwright, CEO of ProVision Wealth
"Paying attention to the small stuff makes a huge difference. Everything Counts provides a simple, transparent and powerful execution strategy that works. I highly recommend it!"
—Harry Paul, Coauthor, FISH! A Remarkable Way to Boost Morale and Improve Results
"Never before have I seen a philosophy resonate so deeply with how we run our restaurants than Everything Counts! This simple, yet profound message provides a roadmap for excellence and quality results. It will challenge you to pay attention to the details of your work while enjoying each step of the process. My advice to anyone who is determined to build a legacy of excellence is to read this book. You'll be glad you did!"
—Jason Thomas, President, Papa Gallo's Restaurants
"Everything Counts strikes at the heart of the Martial Arts as it's a commitment to excellence and focus on detail which help to create a Black Belt Champion. As a Master in the Martial Arts and entrepreneur, I'm a strong believer in repetition of solid fundamentals...Gary is an expert at getting you excited about those simple yet necessary skills for success and achievement."
—Kyoshi Steve LaVallee, 8th Degree Black, Chief Master Instructor, CEO, USA Black Belt Champions
"In life, everything you do creates who and what you are. Gary Ryan Blair wrote a book called Everything Counts! This is a must read for anyone who truly wants to raise their game. He has crystallized the true meaning of excellence and quality by stressing that very small differences, consistently practiced, produce superior results. Read it; use it; and don't loan it out (because you won't get it back)...most importantly, make everything you do count!"
—Dr Len Schwartz, CEO, Chiropractic Marketing Solutions
"Adopting the "Everything Counts" approach has greatly impacted the daily work I perform as a parent and educator. Espousing these essential core values has lead my students and family to greater focus, better use of time, and inspiration to try new things. Teaching kids the important link between all actions and consequences cannot only produce immediate, positive changes; it is also great practice for life. Easy to read, practical, and inspiring, this book belongs on every living room, boardroom, and classroom shelf!
—Katie Post, Executive Director, Your Partners in Education, Inc.
