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More About This Title Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent
English
Praise for BEST PRACTICES in TALENT MANAGEMENT
"This book includes the most up-to-date thinking, tools, models, instruments and case studies necessary to identify, lead, and manage talent within your organization and with a focus on results. It provides it all—from thought leadership to real-world practice."
PATRICK CARMICHAEL
HEAD OF TALENT MANAGEMENT, REFINING, MARKETING, AND INTERNATIONAL OPERATIONS, SAUDI ARAMCO
"This is a superb compendium of stories that give the reader a peek behind the curtains of top notch organizations who have wrestled with current issues of talent management. Their lessons learned are vital for leaders and practitioners who want a very valuable heads up."
BEVERLY KAYE
FOUNDER/CEO: CAREER SYSTEMS INTERNATIONAL AND CO-AUTHOR, LOVE 'EM OR LOSE 'EM
"This is a must read for organization leaders and HR practitioners who cope with the today's most critical business challenge—talent management. This book provides a vast amount of thought provoking ideals, tools, and models, for building and implementing talent management strategies. I highly recommend it!"
DALE HALM
ORGANIZATION DEVELOPMENT PROGRAM MANAGER, ARIZONA PUBLIC SERVICE
"If you are responsible for planning and implementing an effective talent and succession management strategy in your organization, this book provides the case study examples you are looking for."
DORIS SIMS
AUTHOR, BUILDING TOMORROW'S TALENT
"A must read for all managers who wish to implement a best practice talent management program within their organization"
FARIBORZ GHADAR WILLIAM A. SCHREYER PROFESSOR OF GLOBAL MANAGEMENT, POLICIES AND PLANNING SENIOR ADVISOR AND DISTINGUISHED SENIOR SCHOLAR CENTER FOR STRATEGIC AND INTERNATIONAL AFFAIRS FOUNDING DIRECTOR CENTER FOR GLOBAL BUSINESS STUDIES
English
THE AUTHORS
MARSHALL GOLDSMITH, PH.D., is one of a select few advisors who have been asked to work with over 120 major CEOs and their management teams. A prolific author, his book What Got You Here Won't Get You There was ranked as the #1 best-selling business book by the The New York Times and The Wall Street Journal. For ten years, he served as a member of the Board of the Peter Drucker Foundation.
LOUIS CARTER is the Founder and CEO of the Best Practice Institute, and a world-renown leadership and organization change advisor. He is the author of over nine books on best practices including Change Champion's Fieldguide and Best Practices in Leadership Development and Change.
English
Introduction, by Louis Carter xiii
Acknowledgments xxvii
How to Use This Book xxix
CHAPTER ONE: AVON PRODUCTS, INC., BY MARC EFFRON 1
Introduction 2
A Success-Driven Challenge 2
The Turnaround 3
The Talent Challenge 3
Execute on the “What,” Differentiate with “How” 4
From Opaque to Transparent 5
From Complex to Simple 7
From Egalitarian to Differentiated 10
From Episodic to Disciplined 11
From Emotional to Factual 12
From Meaningless to Consequential 13
The Results of a Talent Turnaround 14
Measuring the Talent Turnaround’s Success 15
CHAPTER TWO: BANK OF AMERICA, BY BRIAN FISHEL AND JAY CONGER 17
Introduction 18
Leadership Development Activities for Executive Leaders 21
Lessons for Designing On-Boarding for Executive Leaders 32
CHAPTER THREE: CORNING INCORPORATED, BY RICHARD A. O’LEARY, GARY JUSELA, AND HEATH N. TOPPER 36
Introduction 37
The Business Case for the Accelerated Development of Corning Program Managers 40
The Design Flow: Two Weeks of Experiential Learning with an Interim Period of Coaching and Mentoring 48
Outcomes and Next Steps for Growing the Talent Pipeline of Program Leaders 56
Next Steps 57
CHAPTER FOUR: CUSTOMER AND ENTERPRISE SERVICES (CES) DIVISION, BY MICHAEL SCHECTER, JOHN PARKER, AND JUDY ZAUCHA 60
Business Background and Challenges 61
The Roots of the CES Transformation: Leadership and Process 62
Diagnosing and Designing the Whole System Transformation: The Leadership Alignment Event 68
Implementing the Whole System Transformation: The Waves 71
Supporting and Reinforcing the Whole System Transformation 77
Evaluation of the CES Whole System Transformation 82
CHAPTER FIVE: ECOLAB, INC., BY ROBERT C. BARNETT, MICHAEL L. MEYER, SARAH J. MURPHY, AND SUSAN M. METCALF 84
Introduction 85
Company Background 85
Ecolab’s 2002–2007 Strategic Plan 85
Culture Is Critical 87
Ecolab’s Talent Management Philosophy 88
The Ecolab Talent Pipeline 90
The Importance of Individual Development 90
Introducing the Talent Pipeline Model at Ecolab 95
Supporting Successful Implementation 95
Keeping the Pipeline Full 98
Results 100
Conclusion 101
CHAPTER SIX: GE MONEY AMERICAS, BY TAMMY GRISHAM AND D. ZACHARY MISKO 103
Introduction 104
Company Background and Environment 104
The Challenge and Approach 105
The Technology 106
Strategy for Sourcing 108
LEAN Methodologies 111
Expansion 113
Conclusion 114
CHAPTER SEVEN: INTERNAL REVENUE SERVICE, BY SUSAN CLAYTON, VICTORIA BAUGH, AND MATHEW J. FERRERO 115
Introduction 116
Company Background and Current Leadership Environment 116
The 21st Century IRS 118
Leadership Succession Planning—The Challenges 121
LSR Website and Infrastructure 126
Results 128
Indicators of Success 131
Evaluation 132
Next Steps 133
Conclusion 134
CHAPTER EIGHT: KAISER PERMANENTE COLORADO REGION, BY MARGARET TURNER 136
Introduction 137
Design 140
Process 142
Implementation 150
Support and Reinforce 152
Evaluation 153
Next Steps 153
Conclusion 154
CHAPTER NINE: MCDONALD’S, BY JAMES INTAGLIATA AND NEAL KULICK 155
Context for Global Talent Management Initiatives 156
Evolution of the Talent Management System: Key
Initiatives and Enhancements 159
Overall Summary 175
CHAPTER TEN: MICROSOFT CORPORATION, BY SHANNON WALLIS, BRIAN O. UNDERHILL, AND CARTER MCNAMARA 177
Introduction 178
What Led Microsoft SMSG to Make the Change 179
Expo Leaders Building Leaders—The New High-Potential Development Experience 179
The Process of Redesigning the High-Potential Development Experience 189
Coaching as a Primary Development Component for HiPo Development in SMSG 191
Learning Circles as a Primary Development Component for HiPo Development in SMSG 199
Conclusion 206
CHAPTER ELEVEN: MURRAY & ROBERTS LIMITED, BY ZELIA SOARES 208
Introduction 209
Design and Alignment 214
Implementation 220
Evaluation 223
Summary 224
CHAPTER TWELVE: PORTER NOVELLI, BY GREG WALDRON 225
Introduction 226
Program Implementation 231
Performance Management System Development 236
Evaluation 239
CHAPTER THIRTEEN: SOUTHERN COMPANY, BY JIM GREENE 241
Introduction 242
Background 242
Initial Improvements 243
The Leadership Action Council 246
Competency Model 247
Leadership Assessment 248
Succession Planning 249
Leadership Database 254
Development Activities 254
Evaluation and Lessons Learned 256
CHAPTER FOURTEEN: WHIRLPOOL CORPORATION, BY KRISTEN WEIRICK 258
Introduction 259
The Business Challenge 259
Design and Approach 260
Evaluation 265
Next Steps 266
Summary 269
Conclusion 271
Epilogue, by William J. Rothwell 288
Index 295
About Best Practice Institute 303
About the Editors 305
