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Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies
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  • Wiley

More About This Title Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies

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Handbook for Developing Emotional and Social Intelligence is an authoritative collection of practical content—best practices, case studies, and tools—that showcases the application and development of emotional and social intelligence in the workplace. The authors are some of the best-known experts in the field and the book includes practitioners, academics and thought-leaders that contributed to this rich collection of knowledge and solutions that will appeal to anyone involved in developing leaders and teams. The handbook features topics such as leadership, recruitment, conflict resolution, team development, and stress management.
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MARCIA HUGHES is president of Collaborative Growth®, L.L.C., a coaching and consulting firm. She is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey®(TESI®) and more.

HENRY L. THOMPSON is president and CEO of High Performing Systems, Inc., a consulting and training firm. He is the leading researcher on the interaction of emotional intelligence, stress, and leadership.

JAMES BRADFORD TERRELL is vice president of Collaborative Growth®, L.L.C., a coaching and consulting firm. He is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey®(TESI®) and more.

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Foreword
by James M. Kouzes xi

Acknowledgments xv

Introduction xvii

PART ONE Coaching: Working with Leaders 1

and Other Individuals

C H A P T E R 1 Coaching with Emotional and Social 3

Effectiveness
by Marcia Hughes and James Bradford Terrell

C H A P T E R 2 Developing High Achievers Through 21

Emotional Intelligence: More Intelligent Than Emotional
by Geetu Bharwaney

C H A P T E R 3 Resonant Leadership for Results: 49

An Emotional and Social Intelligence Program for Change in South Africa and Cambodia
by Annie Mckee, Frances Johnston, Eddy Mwelwa, and Suzanne Rotondo

C H A P T E R 4 When Enhanced EI Is Associated with 73

Leadership Derailment
by Howard Book

C H A P T E R 5 Advanced EQ-i® Interpretation 97

Techniques: The Concepts of Drag, Balance, and Leverage
by Rich Handley

C H A P T E R 6 Emotional Intelligence, Stress, and 111

Catastrophic Leadership Failure
by Henry L. Thompson

PART TWO Teams, Organizations, and Cultures: 139

Working with Systems

C H A P T E R 7 Building Your Team’s Confl ict-Resolution 141

Skills with Emotional and Social Intelligence
by Marcia Hughes

C H A P T E R 8 From Individual to Organizational 165

Emotional Intelligence
by Steven J. Stein

C H A P T E R 9 Zeroing in on Star Performance, 183
by Diana Durek and Wendy Gordon

C H A P T E R 10 Emotional Intelligence: A View from 205

South Africa
by Jopie de Beer, Nicola Taylor, Renate Scherrer, and Christina van der Merwe

P A R T T H R E E Multiple Perspectives: Combining 233

Wisdom

C H A P T E R 11 Personality Type and Emotional 235

Intelligence: Pragmatic Tools for the Effective Practitioner
by Roger R. Pearman

C H A P T E R 12 Using the EQ-i® and MSCEIT® in 257

Tandem
by Henry L. Thompson

C H A P T E R 13 Integrating Appreciative Inquiry and 283

Emotional Intelligence for Optimal Coaching Results
by G. Lee Salmon and James Bradford Terrell

C H A P T E R 14 Practical Perspectives on the “Social” 301

Within Emotional Intelligence
by Carina Fiedeldey-Van Dijk

P A R T F O U R Education: Leaders and Students 327

C H A P T E R 15 A Sustainable, Skill-Based Approach to 329

Building Emotionally Literate Schools
by Marc A. Brackett, Janet Patti, Robin Stern, Susan E. Rivers, Nicole A. Elbertson, Christian Chisholm,and Peter Salovey

C H A P T E R 16 Developing Emotional, Social, and 359

Cognitive Intelligence Competencies in Managers and Leaders in Educational Settings
by Richard E. Boyatzis

C H A P T E R 17 Emotional Intelligence, Leadership, 379

and the School Administrator
by James D.A. Parker, Howard E. Stone, and Laura M. Wood

Conclusion 399

Name Index 401

Subject Index 407

About the Editors 417

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