Title Details

James M. Greenfield, ACFRE, FAHP, was a fundraising professional for forty years at five hospitals and three universities. Jim has written and edited eight books on fundraising management.

Sheeraz D. Haji is the President of Convio, Inc., a leading provider of constituent relationship management software for nonprofit organizations and associations. Sheeraz is a widely published author and a frequent speakerat industry conferences. He serves on the boards of Convio, Inc. the Nonprofit Technology Network (NTEN), Map Buzz, and Mal Warwick Associates.

Introduction by (Ted Hart).

Section I. Community Building/Advocacy.

Chapter 1. The Changing Nature of Community: Leveraging the Internet to Build Relationships and Expand the Reach of Your Organization By (Steve MacLaughlin ePMT).

The Essence of Community.

Community-Building is Central to Philanthropy.

The Internet Continues to Transform the Nonprofit World.

The Next Major Evolution in ePhilanthropy.

What the Internet Means to Nonprofits.

Online Communities in Action.

Conclusion.

Chapter 2. Strategic Donor Relationship Moves Management and the Internet.

By (Bob Carter Ketchum).

Introduction.

Moves Management.

Developing a Moves Strategy.

Effective Communication.

Conclusion.

Chapter 3. Advocacy 2.0: Leveraging Social Networking to Further Your Organization's Mission By (Sheeraz Haji Convio, Inc., Emma Zolbrod Independent Marketing Consultant)

The Changing Landscape of Online Advocacy.

Handing Over the Reins to Your Constituents: The Role of User-Contributed Content and Social Networking in Online Advocacy.

Unforeseen Hurdles and Challenges in Online Advocacy.

Converting Activists to Donors.

Integrating Online Advocacy into Communications Plans.

The Ever Growing Online Toolkit.

Looking Forward.

Chapter 4. Peer-to-Peer Fundraising and Community Building By (Phil King Artez Interactive, Nicci Noble The Salvation Army).

Creating Communities of Fundraisers, Not Donors.

Getting Your Supporters To Do More Than Give.
Leave Your Office To Find Your Supporters (aka “You Won't Be Their Homepage”).

People Give to People.

The Power of Incentives in Building Communities.

The Power of Celebrity in Building Communities.

Allow Communities To Emerge.

The 45 Percent Effect of Online Communities.

Creating Communities of Interest: Case Study of The Salvation Army Online Red Kettle.

How Do You Look on YouTube?

Conclusion: What Gets Us Excited PK Write here too.

Section II. People-To-People Fundraising.

Chapter 5. Crafting the Marketing Strategy to Make it Happen By (Katya Andresen Network for Good, Bill Strathmann Network for Good).

Introduction.

Putting Personal Fundraising on the Couch.

Putting Personal Fundraising to Work for You.

Chapter 6. Online Tools to Manage Special Events, “A-thons” and Auctions By (Jon Carson cMarket).

The “Old Way” of Managing Events.

The “Old Way” of Hosting Events.

The Role of the Internet in Events Management.

The Providers.

Online Products that Host and Manage Events.

Process Requirements.

Chapter 7. Relationships Take Two: Donor-Centered Stewardship By (Jon Thorsen Kintera, David Lawson Kintera).

But Enough About Me…

Can You Hear Me Now?

Money Changes Everything.

Show Me (More Than) The Money.

Relationship or Relationships?

The Medium and The Message.

Chapter 8. How Individual Supporters Use Online Fundraising Pages to Make a Difference By (Mark Sutton Firstgiving, Inc.).

What is an online fundraising page?

Leverage An Individual Supporter's Social Network.

Leverage The Personal Connection.

It's All About The 'Ask'.

Fundraiser Best Practices.

Matching gifts.

Tapping into the Broader Community.

BLOGS – An Important Development In Fundraising.

Online Communities.

Personal Fundraising Widgets.

Fundraising Catalysts (Ways/Reasons to Use Online Fundraising Pages).

Online Fundraising Best Practices Summary.

Benefits Round-Up.

Section III. Target Audiences.

Chapter 9. Social Networks Meet Social Change: From MySpace to Second Life By (Sarah DiJulio M + R Strategic Services, Marc Ruben M + R Strategic Services).

The Buzz.

The Reality.

The Lingo.

The Drill.

The “How To”.

The Challenges.

A Sampling of Social Networks.

The New Frontier.

Chapter 10. Senior Surfer eGifts By (Charles Schultz Crescendo Interactive, Inc.).

Senior Surfers Catch the Internet Wave.

What do Senior Surfers Expect?

Senior Friendly Websites.

Web Styles for Seniors.

eMarketing System.

Major eGifts Through Professional Advisors.

eTesting.

ePotential.

eContacts.

Milestones For eSuccess.

Why ePhilanthropy Succeeds – Seven Pillars of eSuccess.

Marketing 2010.

Chapter 11. Online Marketing To Ethnic & Other Special Interest Communities

By (Vinay Bhagat Convio, Inc)..

Introduction.

The eCRM Framework: A Strategy For Building Relationships Online.

Emerging Technologies and Techniques.

New Forms of Peer-to-Peer Fundraising.

Getting Started.

Concluding Comments.

Section IV. Integration Strategies.

Chapter 12. Integration of Email, Interactive Web-Based Survey Tools, Online Research, Data Analysis and Direct Marketing By (Mark Connors Amergent).

Introduction.

Becoming “Donor-Centric” – Understanding Your Supporters and Their View of Your Organization.

Take a Look in the Mirror.

Breaking Down Organizational Silos.

So, Does Your Organization Have a Plan?

Mining Your Database.

Make the Most of the Data You Already Have.

Collect the Right Type and Amount of Data in the Online World.

Look at Your Existing Data Through a Different Lens.

Multi-Channel Marketing – Opportunities and Challenges.

Using Mail to Drive Online Activity.

Using e-Mail and Online tools to Bolster Direct Mail Results.

Using Print and General Advertising to Increase both Offline and Online Response.

Using Online Tools to Spur Interest in and Supplement Offline Activity.

An Example of Online/Offline Integration in a Campaign Execution.

Summary.

Chapter 13. How the Telephone and The Internet are Beautiful Partners for People-to-People Fundraising By (Mike Johnston Hewitt and Johnston Consultants).

The Hormonal Advantage Of The Telephone Over The Internet In Fundraising.

Integrating the Phone with Online Pledge Events.

Using the Phone to Acquire or Renew Memberships from Web Based Lists.

Using the Phone to Motivate Online Activists to Become Donors.

Using the Telephone to Motivate Single Gift Web Donors to Become Monthly Donors.

Expert Tips for Using the Phone and Online Tools Together.

Conclusion.

Chapter 14. The Web of Integration: Fully Integrated Fundraising Campaigns By (Ryann Miller Hewitt and Johnston Consultants, Patricia MacArthur Hewitt and Johnston Consultants).

How to Avoid Errors and Plan Thoughtfully.

The Case Study: CHF.

Buttons and Banners on Company Websites.

Integration as an Organizational Philosophy.

Online and Offline Integration.

Lifecycle Integration.

Donor Relationship Integration.

Conclusion.

Chapter 15. Your Organization in the Donor's Pocket By (Marcelo Iñarra Iraegui International Consultant).

What happened with the third-sector social organizations worldwide?

One More Wish To Ask The Genie.

Index.