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More About This Title Work Goes Mobile - Nokia's Lessons from theLeading Edge
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Focusing on the unique aspects of this transition and using Nokia's own experience, this guide prepares organizations for the next transformation in how they do business. It offers a wealth of valuable insights for any organization into how mobility and work can provide a strong source of competitive advantage.
English
Antti Korhonen has had the privilege of actively participating in Nokia’s mobility initiative practically from its inception. He was deeply involved in the initial vision work that precipitated Nokia’s decision to develop and implement a comprehensive business mobility strategy at the beginning of the 21st century. Since then, says Mr. Korhonen, “It has been quite a journey.” Mr. Korhonen has spent eight years at Nokia, working in the Networks and Mobile Phones business groups, the head office, and the IT organization. Most recently, he has been in Singapore running a regional arm of Nokia’s Mobility Office. Because he is married with two children (and has one on the way), Mr. Korhonen appreciates the flexibility that business mobility gives him: “I can balance my workload, hours, and where I work to get the most out of my work and family life.”
Vishy Gopalakrishnan is a practice manager in Nokia’s Enterprise Solutions business group. Prior to joining Nokia, he worked at Capgemini as the mobility solutions manager for the Americas. His responsibilities included everything from defining the solution portfolio to developing alliance relationships to consulting with clients. His experience at Capgemini includes consulting with Global 1000 organizations across several industry sectors on IT strategy, IT governance, IT operations, and technology architecture. Prior to Capgemini, Vishy worked in Motorola’s Cellular Infrastructure Group. Vishy believes that Work Goes Mobile focuses on where mobility can take us in the next few years. “But,” he adds, “we’re just at the beginning of a huge transformation in the way we work, play, and live. Mobility, along with other social and technological forces, is leading that transformation.”
Cover image © Creatas.
English
Acknowledgements.
Introduction.
PART I: UNDERSTANDING MOBILITY.
1. The Nokia Journey.
An Unhappy CIO.
Starting Down the Path.
Why Mobilize Your Business?
2. What Is a Mobilized Business?
Perspectives on Mobility.
Evolving Toward a Mobilized Business.
The Executive’s View of a Mobilized Business.
3. The Skeptics Speak: Challenges to Mobility.
Understanding the Voice of the Skeptic.
A Coordinated Response.
4. Identifying the Benefits of Mobility.
Finding a Precedent.
General Business Benefits.
Pitching the Benefits of Mobility.
Summary.
PART II: PREPARING FOR A MOBILE BUSINESS.
5. Getting to Know Your Workforce.
Understanding Levels of Mobility.
Which Workers Are the Most Mobile?
Understanding Mobile Worker Expectations.
6. Mobilizing Business Processes.
Identifying Business Processes for Mobilization.
Profiling Real-World Examples.
Summary.
7. Choosing Mobile Technology Enablers.
Mobile Devices.
Mobile Device Management.
Connectivity.
Tools and Applications.
Security.
8. Optimizing the Mobile Workplace.
What Is Place?
Working in Public and Low Influence Places.
Working at Home.
Working at Nokia Locations.
The Skeptics Speak.
9. Managing a Mobile Workforce.
How Mobility Affects Workforce Management.
Social Aspects of Mobility.
PART III: WORK GOES MOBILE.
10. Building Business Cases for Mobility.
Unique Characteristics of Mobility Solutions.
A Method for Developing Mobility Business Cases.
Comparing Mobility Solutions.
11. Getting Started.
Stages of Mobility Evolution.
Infrastructure and Technology Enablers.
Horizontal Applications.
Vertical Applications.
New Ways of Doing Business.
First Steps.
Afterword.
Mobility in Practice: Nokia’s Workforce Speaks.
Glossary.
Index.
For More Information.
About the Authors.
