Title Details

William Panek, MCP, MCP+I, MCSA, MCSE, MCTS, MCITP, CCNA, is also a Microsoft MVP. He has been an instructor at Boston University, Clark University, and the University of Maryland, and a consultant and trainer for the United States Secret Service, Cisco, the United States Air Force, and the United States Army. Will teaches Microsoft classes throughout the country for both public and private corporations, and is the author of numerous computer books.

Assessment Test lxi

Part I Exam 70-410: Installing and Configuring Windows Server 2012 R2 1

Chapter 1 Install Windows Server 2012 R2 3

Features and Advantages of Windows Server 2012 and Server 2012 R2 4

Planning the Windows Server 2012 R2 Installation 7

Server Roles in Windows Server 2012 R2 7

Migrating Roles and Features to Windows Server 2012 R2 10

Roles and Features That Have Been Reduced in Windows Server 2012 R2 12

Deciding Which Windows Server 2012 R2 Versions to Use 16

Deciding on the Type of Installation 17

NIC Teaming 21

Installing Windows Server 2012 R2 22

Using Windows Deployment Services 26

Understanding Features On Demand 30

Storage in Windows Server 2012 R2 31

Initializing Disks 31

Configuring Basic and Dynamic Disks 32

Managing Volumes 34

Storage Spaces in Windows Server 2012 R2 35

Redundant Array of Independent Disks 36

Mount Points 40

Microsoft MPIO 41

iSCSI 43

Internet Storage Name Service 46

Fibre Channel 49

Network Attached Storage 50

Virtual Disk Service 50

Summary 52

Exam Essentials 53

Review Questions 54

Chapter 2 Configure Network Services 57

Introducing DNS 58

The Form of an IP Address 59

Understanding Servers, Clients, and Resolvers 64

Understanding the DNS Process 65

Introducing DNS Database Zones 71

Understanding Primary Zones 72

Understanding Secondary Zones 73

Understanding Active Directory Integrated DNS 74

Understanding Stub Zones 75

Global Name Zones 77

Zone Transfers and Replication 77

Advantages of DNS in Windows Server 2012 R2 80

Background Zone Loading 81

Support for IPv6 Addresses 81

Support for Read-Only Domain Controllers 82

DNS Socket Pools 82

DNS Cache Locking 83

DNS Security Extensions 83

DNS Devolution 84

Zone Level Statistics 84

Record Weighting 85

Netmask Ordering 85

DnsUpdateProxy Group 85

Windows PowerShell Support 85

Introducing DNS Record Types 86

Start of Authority Records 86

Name Server Records 87

Host Record 88

Alias Record 89

Pointer Record 89

Mail Exchanger Record 90

Service (SRV) Record 90

Configuring DNS 91

Installing DNS 91

Load Balancing with Round Robin 94

Configuring a Caching-Only Server 94

Setting Zone Properties 95

Configuring Zones for Dynamic Updates 98

Delegating Zones for DNS 100

DNS Forwarding 101

Manually Creating DNS Records 102

DNS Aging and Scavenging 103

Monitoring and Troubleshooting DNS 104

Monitoring DNS with the DNS Snap-In 105

Troubleshooting DNS 107

Overview of DHCP 116

Introducing the DORA Process 116

Advantages and Disadvantages of DHCP 118

Ipconfig Lease Options 119

Understanding Scope Details 120

Installing and Authorizing DHCP 122

Installing DHCP 122

Introducing the DHCP Snap-In 125

Authorizing DHCP for Active Directory 126

Creating and Managing DHCP Scopes 128

Creating a New Scope in IPv4 129

Creating a New Scope in IPv6 136

Changing Scope Properties (IPv4 and IPv6) 138

Changing Server Properties 140

Managing Reservations and Exclusions 143

Setting Scope Options for IPv4 146

Activating and Deactivating Scopes 149

Creating a Superscope for IPv4 149

Creating IPv4 Multicast Scopes 151

Integrating Dynamic DNS and IPv4 DHCP 153

Using Multiple DHCP Servers 155

Working with the DHCP Database Files 156

Summary 158

Exam Essentials 159

Review Questions 161

Chapter 3 Plan and Install Active Directory 165

Verifying the File system 166

Resilient File System (ReFS) 167

NTFS 168

Verifying Network Connectivity 171

Basic Connectivity Tests 171

Tools and Techniques for Testing Network Configuration 172

Understanding Domain and Forest Functionality 174

About the Domain Functional Level 174

About Forest Functionality 176

Planning the Domain Structure 178

Installing Active Directory 179

Adprep 179

Active Directory Prerequisites 179

The Installation Process 180

Deploying Active Directory IaaS in Windows Azure 189

Verifying Active Directory Installation 190

Using Event Viewer 190

Using Active Directory Administrative Tools 192

Testing from Clients 193

Creating and Configuring Application Data Partitions 195

Creating Application Data Partitions 196

Managing Replicas 198

Removing Replicas 198

Using ntdsutil to Manage Application Data Partitions 198

Configuring DNS Integration with Active Directory 201

Summary 203

Exam Essentials 203

Review Questions 204

Chapter 4 Configure Windows Server 2012 R2 207

Understanding File Servers 208

Configuring File Servers 209

Sharing Folders 209

Making Active Directory Objects Available to Users 210

Access-Based Enumeration 212

Configuring Offline Files 212

Volume Shadow Copy Services 215

Configuring Permissions 218

Configuring Disk Quotas 224

Configuring Print Services 226

Creating and Publishing Printers 226

Configuring Printers 228

Migrating Print Servers 232

Printer Pooling 233

Easy Print Driver 233

Configuring Remote Management 233

Windows Remote Management 234

Windows PowerShell 235

Configuring Down-Level Servers 238

Configuring Server Core 239

Summary 241

Exam Essentials 242

Review Questions 244

Chapter 5 Administer Active Directory 247

An Overview of OUs 248

The Purpose of OUs 249

Benefits of OUs 250

Planning the OU Structure 250

Logical Grouping of Resources 250

Understanding OU Inheritance 252

Delegating Administrative Control 253

Applying Group Policies 255

Creating OUs 255

Managing OUs 259

Moving, Deleting, and Renaming OUs 260

Administering Properties of OUs 261

Delegating Control of OUs 263

Troubleshooting OUs 267

Creating and Managing Active Directory Objects 268

Overview of Active Directory Objects 268

Managing Object Properties 275

Understanding Groups 279

Filtering and Advanced Active Directory Features 280

Moving, Renaming, and Deleting Active Directory Objects 282

Resetting an Existing Computer Account 283

Publishing Active Directory Objects 284

Making Active Directory Objects Available to Users 284

Publishing Printers 284

Publishing Shared Folders 286

Querying Active Directory 287

Using the Active Directory Administrative Center 289

Using the Command Prompt for Active Directory Configuration 290

Summary 292

Exam Essentials 292

Review Questions 294

Chapter 6 Manage GPOs 297

Introducing Group Policy 298

Understanding Group Policy Settings 299

The Security Settings Section of the GPO 301

Group Policy Objects 302

Group Policy Inheritance 303

Planning a Group Policy Strategy 304

Implementing Group Policy 305

Creating GPOs 305

Linking Existing GPOs to Active Directory 309

Managing Group Policy 309

Managing GPOs 310

Security Filtering of a Group Policy 311

Delegating Administrative Control of GPOs 313

Controlling Inheritance and Filtering Group Policy 315

Assigning Script Policies 316

Understanding the Loopback Policy 318

Managing Network Configuration 318

Automatically Enrolling User and Computer Certificates in Group Policy 319

Redirecting Folders 322

Managing GPOs with Windows PowerShell Group Policy Cmdlets 324

Deploying Software Through a GPO 324

The Software Management Life Cycle 325

The Windows Installer 326

Deploying Applications 330

Implementing Software Deployment 331

Preparing for Software Deployment 332

Software Restriction Policies 333

Using AppLocker 333

Group Policy Slow Link Detection 333

Publishing and Assigning Applications 334

Applying Software Updates 335

Verifying Software Installation 336

Configuring Automatic Updates in Group Policy 337

Configuring Software Deployment Settings 338

The Software Installation Properties Dialog Box 338

Removing Programs 341

Microsoft Windows Installer Settings 342

Troubleshooting Group Policies 344

RSoP in Logging Mode 345

RSoP in Planning Mode 347

Using the gpresult.exe Command 349

Summary 350

Exam Essentials 351

Review Questions 353

Chapter 7 Manage Security 357

Managing Security 358

Understanding Security Principals 358

Managing Security and Permissions 367

Using ACLs and ACEs 369

Configuring User Account Control 370

Delegating Control of Users and Groups 370

Understanding Dynamic Access Control 371

Using Group Policy for Security 372

Implementing an Audit Policy 373

Overview of Auditing 374

Implementing Auditing 374

Using the Auditpol.exe Command 376

Features of Windows Server 2012 R2 Auditing 376

Configuring Windows Firewall Options 377

Summary 385

Exam Essentials 385

Review Questions 386

Chapter 8 Configure TCP/IP 389

Understanding TCP/IP 390

Details of the TCP/IP Model 390

How TCP/IP Layers Communicate 391

Understanding Port Numbers 391

Understanding IP Addressing 393

The Hierarchical IP Addressing Scheme 393

Understanding Network Classes 395

Subnetting a Network 398

Implementing Subnetting 400

An Easier Way to Apply Subnetting 406

Applying Subnetting the Traditional Way 410

Working with Classless Inter-Domain Routing 418

Supernetting 421

Understanding IPv6 422

IPv6 History and Need 422

New and Improved IPv6 Concepts 423

IPv6 Addressing Concepts 425

IPv6 Integration/Migration 430

Summary 434

Exam Essentials 435

Review Questions 436

Chapter 9 Use Virtualization in Windows Server 2012 439

Hyper-V Overview 440

What Is Virtualization? 440

Hyper-V Features 441

Hyper-V Architecture 445

Hyper-V Requirements 446

Hyper-V Installation and Configuration 447

Install the Hyper-V Role 447

Hyper-V in Server Manager 450

Using Hyper-V Manager 450

Configure Hyper-V Settings 451

Manage Virtual Switches 453

Managing Virtual Hard Disks 456

Configuring Virtual Machines 461

Creating and Managing Virtual Machines 461

Summary 469

Exam Essentials 469

Review Questions 471

Part II Exam 70-411: Administering Windows Server 2012 R2 473

Chapter 10 Manage and Maintain Servers 475

Using Windows Deployment Services 477

Configuring Windows Server Update Services 484

Windows Update 484

Windows Automatic Updates 485

Using Windows Server Update Services 487

Overview of Windows Server 2012 R2

Performance Monitoring 499

Using Windows Server 2012 R2 Performance Tools 501

Introducing Performance Monitor 501

Using Other Performance-Monitoring Tools 510

Summary 523

Exam Essentials 524

Review Questions 525

Chapter 11 Manage File Services 529

Configuring File Server Resource Manager 530

FSRM Features 530

Installing the FSRM Role Service 531

Configure File and Disk Encryption 532

Using BitLocker Drive Encryption 532

Features of BitLocker 533

Windows 7 and 2008 R2 vs. Windows 8 and 2012 R2 535

Using EFS Drive Encryption 537

Configuring Distributed File System 539

Advantages of DFS 539

Types of DFS 540

What’s New in Windows Server 2012 R2 541

Remote Differential Compression 543

Implementing an Audit Policy 543

Overview of Auditing 544

Implementing Auditing 544

Viewing Auditing Information 546

Using the Auditpol.exe Command 546

Windows Server 2012 R2 Auditing Features 547

Making Active Directory Objects Available to Users 548

Configuring Offline Folders 549

Summary 551

Exam Essentials 551

Review Questions 552

Chapter 12 Configure DNS 555

Introducing DNS 556

The Form of an IP Address 557

Understanding Servers, Clients, and Resolvers 562

Understanding the DNS Process 563

Introducing DNS Database Zones 569

Understanding Primary Zones 569

Understanding Secondary Zones 571

Understanding Active Directory Integrated DNS 572

Understanding Stub Zones 573

GlobalName Zones 575

Zone Transfers and Replication 575

Advantages of DNS in Windows Server 2012 R2 578

Background Zone Loading 579

Support for IPv6 Addresses 579

Support for Read-Only Domain Controllers 580

DNS Socket Pools 580

DNS Cache Locking 580

DNS Security Extensions 581

DNS Devolution 582

Record Weighting 582

Netmask Ordering 582

DnsUpdateProxy Group 582

Introducing DNS Record Types 583

Start of Authority (SOA) Records 583

Name Server Records 584

Host Record 585

Alias Record 586

Pointer Record 586

Mail Exchanger Record 587

Service Record 587

Configuring DNS 588

Installing DNS 588

Load Balancing with Round Robin 591

Configuring a Caching-Only Server 591

Setting Zone Properties 592

Configuring Zones for Dynamic Updates 595

Delegating Zones for DNS 597

DNS Forwarding 599

Manually Creating DNS Records 599

DNS Aging and Scavenging 600

Monitoring and Troubleshooting DNS 601

Monitoring DNS with the DNS Snap-In 601

Troubleshooting DNS 603

Integrating Dynamic DNS and IPv4 DHCP 612

Summary 614

Exam Essentials 614

Review Questions 616

Chapter 13 Configure Routing and Remote Access 619

Overview of Dial-Up Networking 620

What DUN Does 621

How DUN Works 621

Overview of Virtual Private Networks 625

What VPNs Do 625

VPNs and Windows Server 2012 R2 626

How VPNs Work 626

Configuring Your Remote Access Server 630

Configuring PPP Options 630

Understanding a VPN 634

How VPN Works 634

Enabling RRAS as a VPN 635

Configuring a VPN 636

Configuring VPN Ports 636

Troubleshooting VPNs 637

Managing Your Remote Access Server 638

Managing Remote Users with a RADIUS Server 639

Monitoring Overall Activity 639

Controlling Remote Access Logging 639

Reviewing the Remote Access Event Log 642

Monitoring Ports and Port Activity 643

Network Address Translation 643

Configuring a VPN Client 644

The General Tab 645

The Options Tab 646

The Security Tab 647

The Networking Tab 650

The Sharing Tab 650

Configuring a Web Application Proxy 651

Publishing Applications 651

Configuring Pass-Through Authentication 652

Understanding DirectAccess 653

DirectAccess vs. VPNs 653

Understanding the DirectAccess Process 653

Knowing the DirectAccess Infrastructure Requirements 655

Summary 656

Exam Essentials 656

Review Questions 657

Chapter 14 Configure a Network Policy Server Infrastructure 661

Overview of Wireless Access 662

Configuring Wireless Access 663

Remote Access Security 664

User Authentication 664

Connection Security 666

Access Control 667

Configuring User Access 668

Setting Up User Profiles 668

Using Network Access Policies 670

NPS as a RADIUS Proxy Server 676

Importing and Exporting NPS Policies 678

Using Remote Access Profiles 680

Setting Up a VPN Network Access Policy 685

Configuring Security 687

Controlling Server Security 687

Configuring Network Access Protection 689

Summary 691

Exam Essentials 692

Review Questions 693

Chapter 15 Configure and Manage Active Directory 697

Active Directory Security Overview 699

Understanding Active Directory Features 700

Understanding Security Principals 701

Managing Security and Permissions 711

Using ACLs and ACEs 712

Implementing Active Directory Security 714

Using User Templates 716

Delegating Control of Users and Groups 717

Understanding Dynamic Access Control 719

Using Group Policy for Security 719

Fine-Grained Password Policies 723

Managing Multiple Domains 725

Managing Single-Master Operations 725

Forest Operations Masters 726

Domain Operations Masters 726

Assigning Single-Master Roles 727

Seizing Roles 728

Maintain Active Directory 730

Overview of the Windows Server 2012

R2 Backup Utility 731

Setting Up an Active Directory Backup 736

Restoring Active Directory 739

Active Directory Recycle Bin 741

Restartable Active Directory 742

Offline Maintenance 742

Monitoring Replication 744

Using the ADSI Editor 745

Wbadmin Command Line Utility 745

Summary 746

Exam Essentials 747

Review Questions 748

Chapter 16 Configure and Manage Group Policy 751

Introducing Group Policy Objects 753

Understanding Group Policy Settings 754

The Security Settings Section of the GPO 756

Group Policy Objects 757

Group Policy Inheritance 758

Planning a Group Policy Strategy 759

Implementing Group Policy 760

Creating GPOs 760

Linking Existing GPOs to Active Directory 764

Forcing a GPO to Update 764

Managing Group Policy 766

Managing GPOs 766

Security Filtering of a Group Policy 768

Delegating Administrative Control of GPOs 770

Controlling Inheritance and Filtering Group Policy 771

Assigning Script Policies 773

Understanding the Loopback Policy 774

Managing Network Configuration 775

Automatically Enrolling User and Computer Certificates in Group Policy 776

Redirecting Folders 778

Managing GPOs with Windows PowerShell Group Policy Cmdlets 780

Item-Level Targeting 781

Backup, Restore, Import, Copy, and Migration Tables 782

Deploying Software Through a GPO 785

The Software Management Life Cycle 785

The Windows Installer 787

Deploying Applications 791

Implementing Software Deployment 792

Preparing for Software Deployment 792

Software Restriction Policies 793

Using AppLocker 794

Group Policy Slow Link Detection 794

Publishing and Assigning Applications 794

Applying Software Updates 796

Verifying Software Installation 797

Configuring Automatic Updates in Group Policy 798

Configuring Software Deployment Settings 798

The Software Installation Properties Dialog Box 799

Removing Programs 802

Microsoft Windows Installer Settings 803

Troubleshooting Group Policies 804

RSoP in Logging Mode 805

RSoP in Planning Mode 809

Using the gpresult.exe Command 809

Summary 811

Exam Essentials 812

Review Questions 814

Part III Exam 70-412: Configuring Advanced Windows Server 2012 R2 Services 817

Chapter 17 Configure and Manage High Availability 819

Components of High Availability 821

Achieving High Availability 822

High Availability Foundation 822

Configure Network Load Balancing 824

Install NLB Nodes 825

Upgrading an NLB Cluster 830

Achieving High Availability with Failover Clustering 830

Failover Clustering Requirements 831

Cluster Quorum 833

Validating a Cluster Configuration 834

Creating a Cluster 839

Clustered Application Settings 844

Resource Properties 847

Windows Server 2012 R2 Clustering Features 850

Summary 853

Exam Essentials 854

Review Questions 855

Chapter 18 Configure File and Storage Solutions 857

Configure Advanced File Services 858

Configure the NFS Data Store 858

Configure BranchCache 862

Configure File Classification Infrastructure Using File Server Resource Manager 868

Configure File Access Auditing 870

Implement Dynamic Access Control 875

Configure User and Device Claim Types 875

Create and Configure Resource Properties and Lists 879

Create and Configure Central Access Rules and Policies 881

Configure File Classification 884

Implement Policy Changes and Staging 885

Perform Access-Denied Remediation 887

Configure and Optimize Storage 890

Configure iSCSI Target and Initiator 890

Configure Internet Storage Name Server 892

Implement Thin Provisioning and Trim 895

Manage Server Free Space Using Features on Demand 896

Configure Tiered Storage 896

Summary 897

Exam Essentials 897

Review Questions 898

Chapter 19 Implement Business Continuity and Disaster Recovery 901

Protecting the System 902

Backup and Recovery of Active Directory 903

Overview of the Windows Server 2012 R2 Backup Utility 904

Setting Up an Active Directory Backup 909

Restoring Active Directory 913

Active Directory Recycle Bin 914

Restartable Active Directory 915

Offline Maintenance 915

Monitoring Replication 917

Using the ADSI Editor 917

Wbadmin Command-Line Utility 918

Configure Windows Azure Backups 919

Understanding Shadow Copies 921

VssAdmin Command 923

Using Advanced Boot Options 925

Starting in Safe Mode 925

Enabling Boot Logging 926

Using Other Advanced Boot Options Menu Modes 928

Windows Recovery Environment 929

Configure Site-Level Fault Tolerance 929

Using the Startup Repair Tool 932

Summary 933

Exam Essentials 933

Review Questions 934

Chapter 20 Configure Advanced Network Services 937

Working with Advanced DHCP Configuration Options 939

Create and Configure Superscopes 939

Create and Configure Multicast Scopes 940

Implement DHCPv6 943

Configure High Availability for DHCP Including DHCP Failover and Split Scopes 946

Configure DHCP Name Protection 950

Configure DNS Registration 952

The Ins and Outs of DNS 953

DNS Security 953

Configure DNS Logging 956

Configure Delegated Administration 959

Configure Recursion 959

Configure Netmask Ordering 960

Configure a GlobalNames Zone 961

Analyze Zone-Level Statistics 962

IPAM Administration 101 963

Provision IPAM Manually or by Using Group Policy 964

Configure Server Discovery 967

Create and Manage IP Blocks and Ranges 968

Monitor Utilization of IP Address Space 970

Migrate to IPAM 971

Delegate IPAM Administration 971

Manage IPAM Collections 972

Configure IPAM Database Storage 972

Summary 973

Exam Essentials 973

Review Questions 974

Chapter 21 Configure the Active Directory Infrastructure 977

Overview of Network Planning 979

The Three Types of Networks 980

Exploring Network Constraints 980

Overview of Active Directory

Replication and Sites 981

Replicating Active Directory 981

Understanding Active Directory Site Concepts 982

Understanding Distributed File System Replication 986

Implementing Sites and Subnets 987

Creating Sites 988

Creating Subnets 991

Configuring Sites 993

Configuring Replication 994

Intrasite Replication 995

Intersite Replication 995

RODCs and Replication 1002

Configuring Server Topology 1003

Using Universal Group Membership Caching 1006

Monitoring and Troubleshooting Active Directory Replication 1007

About System Monitor 1007

Troubleshooting Replication 1007

Reasons for Creating Multiple Domains 1010

Reasons for Using Multiple Domains 1010

Drawbacks of Multiple Domains 1012

Creating Domain Trees and Forests 1013

Planning Trees and Forests 1013

The Promotion Process 1017

Creating a Domain Tree 1017

Joining a New Domain Tree to a Forest 1023

Adding Additional Domain Controllers 1024

Demoting a Domain Controller 1024

Managing Multiple Domains 1026

Managing Single-Master Operations 1026

Forest Operations Masters 1026

Domain Operations Masters 1027

Assigning Single-Master Roles 1028

Managing Trusts 1029

Managing UPN Suffixes 1033

Name Suffix Routing 1034

Managing Global Catalog Servers 1034

Managing Universal Group Membership Caching 1035

Upgrading Existing Domains and Forests 1036

Summary 1037

Exam Essentials 1038

Review Questions 1041

Chapter 22 Configure Access and Information Protection Solutions 1045

What’s New in Windows Server 2012 R2 with Active Directory Certificate Services? 1047

Active Directory Certificate Services Roles 1048

Planning the Certificate Authority Hierarchy 1049

Installing AD CS 1055

Configuring Active Directory Certificate Services 1059

Implement Active Directory Federation Services 1070

What Is a Claim? 1070

What’s New for AD FS in Windows Server 2012 R2? 1074

Active Directory Federation Services Installation 1076

Workplace Join 1089

Device Registration Service 1090

Workplace Join Your Device 1090

Active Directory Rights Management Services 1091

Considerations and Requirements for AD RMS 1091

Installing AD RMS 1094

Managing AD RMS: AD RMS Service Connection Point 1097

Summary 1104

Exam Essentials 1105

Review Questions 1106

Appendix A Answers to Review Questions 1109

Chapter 1: Install Windows Server 2012 R2 1110

Chapter 2: Configure Network Services 1111

Chapter 3: Plan and Install Active Directory 1112

Chapter 4: Configure Windows Server 2012 R2 1113

Chapter 5: Administer Active Directory 1114

Chapter 6: Manage GPOs 1114

Chapter 7: Manage Security 1115

Chapter 8: Configure TCP/IP 1116

Chapter 9: Use Virtualization in Windows Server 2012 1118

Chapter 10: Manage and Maintain Servers 1119

Chapter 11: Manage File Services 1120

Chapter 12: Configure DNS 1121

Chapter 13: Configure Routing and Remote Access 1122

Chapter 14: Configure a Network Policy Server Infrastructure 1123

Chapter 15: Configure and Manage Active Directory 1124

Chapter 16: Configure and Manage Group Policy 1125

Chapter 17: Configure and Manage High Availability 1126

Chapter 18: Configure File and Storage Solutions 1127

Chapter 19: Implement Business Continuity and Disaster Recovery 1128

Chapter 20: Configure Advanced Network Services 1129

Chapter 21: Configure the Active Directory Infrastructure 1130

Chapter 22: Configure Access and Information Protection Solutions 1131

Appendix B About the Additional Study Tools 1133

Additional Study Tools 1134

Sybex Test Engine 1134

Electronic Flashcards 1134

PDF of Glossary of Terms 1134

Adobe Reader 1135

System Requirements 1135

Using the Study Tools 1135

Troubleshooting 1135

Customer Care 1136

Index 1137