The 21st Century Organization: Reinventing Through Reengineering
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- Wiley
More About This Title The 21st Century Organization: Reinventing Through Reengineering
English
WARREN G. BENNIS Distinguished University Professor, University of Southern California, and Leadership Institute Chair, is the author of eighteen books, including the best-selling On Becoming a Leader and An Invented Life. He resides in Santa Monica, California. MICHAEL A. MISCHE has over 16 years of experience partnering with his clients to achieve competitive advantage and tangible results. A former partner and principal with KPMG Peat Marwick and A.t. Kearney, the author currently resides in State College, Pennsylvania.
English
EDITOR'S PREFACE
AUTHOR'S PREFACE
FORWARD
1. WHAT IS REENGINEERING?MYTHS AND REALITIES
2. WHY REENGINEER? THE NEED FOR CHANGE
3. AVOIDING FAILURE: A METHODOLOGY FOR SUCCESS
4. PHASE 1: VISIONING AND SETTING GOALS
5. PHASE 2: BENCHMARKING AND DEFINING SUCCESS
6. PHASE 3: INNOVATING PROCESSES
7. PHASE 4: TRANSFORMING THE ORGANIZATION
8. PHASE 5: MONITORING REENGINEERED PROCESSES
9. THE HUMAN SIDE OF REEINGENEERING
REVIEW: TIPS FOR A SUCCESSFUL JOURNEY
NOTES
INDEX
AUTHOR'S PREFACE
FORWARD
1. WHAT IS REENGINEERING?MYTHS AND REALITIES
2. WHY REENGINEER? THE NEED FOR CHANGE
3. AVOIDING FAILURE: A METHODOLOGY FOR SUCCESS
4. PHASE 1: VISIONING AND SETTING GOALS
5. PHASE 2: BENCHMARKING AND DEFINING SUCCESS
6. PHASE 3: INNOVATING PROCESSES
7. PHASE 4: TRANSFORMING THE ORGANIZATION
8. PHASE 5: MONITORING REENGINEERED PROCESSES
9. THE HUMAN SIDE OF REEINGENEERING
REVIEW: TIPS FOR A SUCCESSFUL JOURNEY
NOTES
INDEX
English
"Nothing I have read or heard about reengineering comes close to the levels of inspiration and motivation that this book incites." —Gregory Nielsen, director, Greeneville Operations, Bausch & Lomb
