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- Wiley
More About This Title Performance Dashboards: Measuring, Monitoring, and Managing Your Business
English
English
Preface.
Acknowledgments.
Part I: The Landscape for Performance Dashboards.
Chapter 1:What Are Performance Dashboards?
The Context for Performance Dashboards.
Composition of Performance Dashboards.
Performance Management Architecture.
Summary.
Chapter 2:The Role of Business Performance Management.
The Landscape.
A Framework for BPM.
BPM Trends.
Summary.
Chapter 3:The Role of Business Intelligence.
The Value of Business Intelligence.
Business Intelligence Landscape.
Summary.
Chapter 4:Assessing Your Organizational Readiness.
Readiness Criteria.
Summary.
Chapter 5Assessing Your Technical Readiness.
Business Intelligence Maturity Model.
Summary.
Part II: Performance Dashboards in Action.
Chapter 6:Types of Performance Dashboards.
Differentiating Performance Dashboards.
Performance Dashboard Trends.
Operational Dashboards.
Tactical Dashboards.
Strategic Dashboards.
Summary.
Chapter 7:Operational Dashboards in Action: Quicken Loans, Inc.
Benefits of Operational Dashboards.
Quicken Loans’ Dashboards.
Quicken Loans’ BI Architecture.
Challenges.
Summary.
Chapter 8:Tactical Dashboards in Action: International Truck and Engine Corp.
Benefits of Tactical Dashboards.
Next-Generation Business Intelligence.
Characteristics of Tactical Dashboards.
Challenges.
Summary.
Chapter 9:Strategic Dashboards in Action: Hewlett Packard Co.
Benefits of Strategic Dashboards.
Balanced Scorecards.
Deploying Strategic Dashboards.
Summary.
Part III: Critical Success Factors: Tips from the Trenches.
Chapter 10:How to Launch the Project.
Selling the Project.
Secure Funding.
Where to Start?
Create a Strong Team.
Summary.
Chapter 11:How to Create Effective Metrics.
Tools of Change.
Understanding Metrics.
KPI Characteristics.
Creating Metrics.
Summary.
Chapter 12:How to Design Effective Dashboard Screens.
General Guidelines for Managing the Design Process.
Specific Guidelines for Creating the Visual Interface.
Sample Techniques.
Navigation Techniques.
Summary.
Chapter 13:How to Link and Integrate Performance Dashboards.
Approaches to Integration.
Centralized Approach.
Federated Approach.
Consolidation Approaches.
Summary.
Chapter 14:How to Align Business and IT.
Pitched Battles.
General Counseling.
Alignment Tactics.
Summary.
Chapter 15:How to Ensure Adoption and Manage Performance.
Two Tasks.
Strategies to Ensure Adoption.
Performance Management Strategies.
Summary.
Appendix:Criteria for Evaluating Performance Dashboards.
Glossary.
Index.
