Title Details

Phase 1 Installing Hardware and Software.

Task 1.1: Installing RAM.

Task 1.2: Installing a PCI Card.

Task 1.3: Installing a CPU.

Task 1.4: Installing a Power Supply.

Task 1.5: Installing a Hard Drive.

Task 1.6: Installing a Floppy Drive.

Task 1.7: Installing a SCSI Drive.

Task 1.8: Installing a CD Drive.

Task 1.9: Installing a DVD Drive.

Task 1.10: Installing a Motherboard.

Task 1.11: Installing a Video Card.

Task 1.12: Installing a Laptop Keyboard.

Task 1.13: Installing SO-DIMM in a Laptop.

Task 1.14: Installing a Laptop Hard Drive.

Task 1.15: Installing a Laptop Optical Drive.

Task 1.16: Installing a KVM Switch.

Task 1.17: Installing a Complete Workstation from the Box.

Task 1.18: Preventing ESD Damage.

Task 1.19: Installing Drivers from a Disk.

Task 1.20: Installing Drivers from the Internet.

Task 1.21: Reformatting a Hard Drive.

Task 1.22: Installing an Operating System (Windows XP Professional) as a Fresh Install.

Task 1.23: Uninstalling Software.

Task 1.24: Installing Microsoft Applications.

Task 1.25: Installing Non-Microsoft Applications.

Task 1.26: Upgrading Windows 2000 to Windows XP.

Task 1.27: Using Restore Points in Windows XP.

Task 1.28: Shutting Down Programs.

Task 1.29: Tweaking Windows XP.

Task 1.30: Installing a Local Printer.

Task 1.31: Installing Printer Drivers.

Phase 2 Maintaining and Documenting Computer Systems.

Task 2.1: Identifying a Motherboard.

Task 2.2: Managing a Swap File.

Task 2.3: Imaging a Disk.

Task 2.4: Searching for Drivers.

Task 2.5: Cleaning Dust Bunnies Out of Computers.

Task 2.6: Cleaning Out Fans.

Task 2.7: Oiling Fans.

Task 2.8: Cleaning and Degaussing Monitors.

Task 2.9: Cleaning Keyboards, Mice, and PCs.

Task 2.10: Defragging a Hard Drive.

Task 2.11: Updating Security Patches.

Task 2.12: Checking and Reseating RAM.

Task 2.13: Checking and Reseating PCI Cards.

Task 2.14: Checking Internal Connectors.

Task 2.15: Speeding Up Windows 2000 Professional.

Task 2.16: Flashing the BIOS.

Task 2.17: Changing the CMOS Battery to Correct.

Task 2.18: Resetting Passwords.

Task 2.19: Testing Ports with an Online Scanner.

Task 2.20: Changing Printer Toner.

Task 2.21: Performing Asset Management of PCs.

Task 2.22: Performing Asset Management on Inventory.

Task 2.23: Performing Asset Management.

Task 2.24: Performing Asset Management.

Task 2.25: Tracking Work Done on a PC.

Phase 3 Networking Computer Systems.

Task 3.1: Mapping Drives.

Task 3.2: Creating File Shares.

Task 3.3: Configuring PCs to Use Dynamic Addressing.

Task 3.4: Installing a Network Printer.

Task 3.5: Making a Straight-Through Cable.

Task 3.6: Making a Crossover Cable.

Task 3.7: Testing Network Cables.

Task 3.8: Setting Up a Mail Account.

Task 3.9: Joining a Computer to a Domain.

Task 3.10: Creating a User in Active Directory.

Task 3.11: Mapping Network Cables.

Task 3.12: Setting Up a Local User ID.

Task 3.13: Adding a Network Peripheral Port.

Task 3.14: Setting Up VPN on a PC.

Task 3.15: Setting Up Dial-Up Networking.

Task 3.16: Connecting a PC to a Network Printer.

Phase 4 Troubleshooting and Restoring Computer Systems.

Task 4.1: Scanning for and Removing Viruses.

Task 4.2: Scanning for and Removing Malware.

Task 4.3: Changing Backup Tapes on a Server.

Task 4.4: Changing the Backup Schedule on a Server.

Task 4.5: Backing Up Outlook Express.

Task 4.6: Backing Up Outlook.

Task 4.7: Troubleshooting a Randomly Rebooting PC.

Task 4.8: Troubleshooting a PC That Can’t Print.

Task 4.9: Troubleshooting a PC That Can’t Print.

Task 4.10: Troubleshooting the Error Message.

Task 4.11: Troubleshooting Long Load.

Task 4.12: Troubleshooting a CD Player.

Task 4.13: Troubleshooting the Error Message.

Task 4.14: Troubleshooting a “New Hardware Found” Message.

Task 4.15: Troubleshooting the Inability to Connect.

Task 4.16: Troubleshooting an Empty Outlook.

Task 4.17: Troubleshooting No Restart of UPS Device.

Task 4.18: Troubleshooting Excel Locking Up.

Task 4.19: Troubleshooting No Monitor Image.

Task 4.20: Troubleshooting the Inability to Connect.

Task 4.21: Troubleshooting the Inability to Access a Shared.

Task 4.22: Troubleshooting the Inability to Connect.

Index.