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Balanced Scorecard Step-by-Step for Governmentand Nonprofit Agencies
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  • Wiley

More About This Title Balanced Scorecard Step-by-Step for Governmentand Nonprofit Agencies

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PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.
  • English

English

Preface.

Acknowledgments.

PARTONE:INTRODUCTION TOPERFORMANCEMEASUREMENT AND THEBALANCEDSCORECARD.

Chapter 1: Introduction to the Balanced Scorecard.

Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.

PARTTWO:POURING THEFOUNDATION FORBALANCEDSCORECARDSUCCESS.

Chapter 3: Before You Begin.

Chapter 4: Training and Communication Planning for Balanced Scorecard Success.

Chapter 5: Mission, Values, and Vision.

Chapter 6: Strategy: The Core of Every Balanced Scorecard.

Chapter 7: A Balanced Scorecard within Your Performance Management Framework.

PARTTHREE:DEVELOPINGYOURBALANCEDSCORECARD.

Chapter 8: Developing Performance Objectives on a Strategy Map.

Chapter 9: Performance Measures, Targets, and Initiatives.

PARTFOUR:MAXIMIZING THEEFFECTIVENESS OF THEBALANCEDSCORECARD.

Chapter 10: Creating Alignment by Cascading the Balanced Scorecard.

Chapter 11: Linking Resource Allocation to the Balanced Scorecard.

Chapter 12: Reporting Results.

Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story.

Chapter 14: Sustaining Balanced Scorecard Success.

Glossary of Key Balanced Scorecard and Performance Management Terms.

Index.

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