Implementing the Capability Maturity Model
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More About This Title Implementing the Capability Maturity Model
English
JAMES R. PERSSE, PhD, is a telecommunications consultant with LightTouch Systems, Inc., where he specializes in systems design and engineering, as well as software process management.
English
Introduction.
Acknowledgments.
PART 1: INTRODUCTION TO THE CAPABILITY MATURITY MODEL.
1. Overview of the Capability Maturity Model.
PART 2: LEVEL 2: THE REPEATABLE LEVEL.
2. Overview of Level 2.
3. Creating Level 2 Structures.
4. Creating Level 2 Processes.
5. Creating a Level 2 Training Program.
6. Creating Level 2 Policies.
7. Subcontract Management.
PART 3: LEVEL 3: THE DEFINED LEVEL.
8. Overview of Level 3.
9. Focusing on Organizational Process Improvement.
10. Organization Process Definition.
11. Creating Level 3 Structures.
12. Creating Level 3 Processes.
13. Creating Level 3 Training Program.
14. Creating Level 3 Policies.
PART 4: IMPLEMENTATION AND ASSESSMENT.
15. Implementing the CMM in a Smooth Manner.
16. Understanding the Assessment Process.
Appendix A: References.
Appendix B: Annotated Level 2 Preassessment Questionnaire.
Appendix C: Samples of Level 2 Policies.
Notes.
What's on the Companion Web Site.
Index.
Acknowledgments.
PART 1: INTRODUCTION TO THE CAPABILITY MATURITY MODEL.
1. Overview of the Capability Maturity Model.
PART 2: LEVEL 2: THE REPEATABLE LEVEL.
2. Overview of Level 2.
3. Creating Level 2 Structures.
4. Creating Level 2 Processes.
5. Creating a Level 2 Training Program.
6. Creating Level 2 Policies.
7. Subcontract Management.
PART 3: LEVEL 3: THE DEFINED LEVEL.
8. Overview of Level 3.
9. Focusing on Organizational Process Improvement.
10. Organization Process Definition.
11. Creating Level 3 Structures.
12. Creating Level 3 Processes.
13. Creating Level 3 Training Program.
14. Creating Level 3 Policies.
PART 4: IMPLEMENTATION AND ASSESSMENT.
15. Implementing the CMM in a Smooth Manner.
16. Understanding the Assessment Process.
Appendix A: References.
Appendix B: Annotated Level 2 Preassessment Questionnaire.
Appendix C: Samples of Level 2 Policies.
Notes.
What's on the Companion Web Site.
Index.
English
"Unlike other books by practitioners, this book has a useful list of reference." (Managing Service Quality)
