The ISO 9000 Answer Book, Second Edition
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More About This Title The ISO 9000 Answer Book, Second Edition
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ROB KANTNER has over ten years of experience as a quality implementor, educator, author, and consultant. Principal of the 9000 Solutions Group (www.9sg.com), he has authored two books on quality system standards. Kantner actively aids organizations of all kinds in improving operations through quality systems implementation and continuous process improvement.
English
Partial table of contents
ISO 9000 OVERVIEW.
What is ISO 9000?
What is the Goal and Scope of an ISO 9000 Quality System?
How Can We Keep Our ISO 9000 System from Fading Away?
We're Leaders in Our Market: Our Customers Love Us: Our Quality is Unquestioned: What Does ISO 9000 Offer Us That We Don't Have Already?
TECHNICAL REQUIREMENTS AND GUIDELINES.
What are the Overall Requirements for Top Management?
What are Top Management's Obligations with Respect to the Customer?
What does the Standard Say About Resources to Operate the Quality System?
What Kind of Education and Skills Does the Standard Require Our Employees to Have?
How Must We Operate Our Design and Development Process?
What Are the Requirements for Design Input?
What Must We Do to Control Our Purchasing Processes?
Must We Use Any Special Purchasing Documents?
How Should We Control Measuring and Testing Equipment?
Why a Whole Section Devoted to Measurement, Analysis, and Improvement?
What is Preventive Action all About?
IMPLEMENTINGA FIRST-TIMER'S GUIDE.
How Should We Plan and Schedule Our Implementation Program?
Internally, Who Should We Involve in the Implementation Process from the Start?
Instead of Creating Procedures and Other Documents from Scratch, Can We Adapt Documents We Already Have?
What About Writing Documents from Scratch?: Are there Any Special Steps?
What Must We Do to Keep ISO 9000 Registration?
ISO 9001: 2000MAKING THE TRANSITION.
What is the Overall Nature of the Changes to the Standard?
What are the New Requirements in the Standard?
Appendix.
Index.
ISO 9000 OVERVIEW.
What is ISO 9000?
What is the Goal and Scope of an ISO 9000 Quality System?
How Can We Keep Our ISO 9000 System from Fading Away?
We're Leaders in Our Market: Our Customers Love Us: Our Quality is Unquestioned: What Does ISO 9000 Offer Us That We Don't Have Already?
TECHNICAL REQUIREMENTS AND GUIDELINES.
What are the Overall Requirements for Top Management?
What are Top Management's Obligations with Respect to the Customer?
What does the Standard Say About Resources to Operate the Quality System?
What Kind of Education and Skills Does the Standard Require Our Employees to Have?
How Must We Operate Our Design and Development Process?
What Are the Requirements for Design Input?
What Must We Do to Control Our Purchasing Processes?
Must We Use Any Special Purchasing Documents?
How Should We Control Measuring and Testing Equipment?
Why a Whole Section Devoted to Measurement, Analysis, and Improvement?
What is Preventive Action all About?
IMPLEMENTINGA FIRST-TIMER'S GUIDE.
How Should We Plan and Schedule Our Implementation Program?
Internally, Who Should We Involve in the Implementation Process from the Start?
Instead of Creating Procedures and Other Documents from Scratch, Can We Adapt Documents We Already Have?
What About Writing Documents from Scratch?: Are there Any Special Steps?
What Must We Do to Keep ISO 9000 Registration?
ISO 9001: 2000MAKING THE TRANSITION.
What is the Overall Nature of the Changes to the Standard?
What are the New Requirements in the Standard?
Appendix.
Index.
