Title Details

One Size Fits One: Building Relationships One Customer and One Employee at a Time
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  • Wiley

More About This Title One Size Fits One: Building Relationships One Customer and One Employee at a Time

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About the Authors Gary Heil is an educator, business consultant and expert on leadership, service quality, and change management. Founder of The Center For Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on American and Australian radio and television. In addition, Heil has served on the Board of Examiners for The Malcolm Baldrige Quality Award and is co-author of Leadership and The Customer Revolution. Tom Parker is an organizational consultant, educator, and author. Parker has taught at Stanford and the University of California. In addition to developing communication tools and strategies for corporations, he was recently nominated for the National Book Award and the Pulitzer Prize. Co-author of many books, including the best-selling Leadership and The Customer Revolution with Gary Heil. Deborah Collins Stephens is co-founder of The Center for Innovative Leadership. Having held various positions in the publishing industry, she also worked in the public sector, with several of California’s most notable leaders. Her work and research have specialized in the areas of service quality, economic development, welfare reform, and leadership.
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English

Partial table of contents:

WELCOME TO A WORLD WHERE ONE SIZE FITS ONE.

Relationships Are the Currency of the Future.

BUILDING RELATIONSHIPS ONE CUSTOMER AT A TIME.

The Average Customer Does Not Exist—Get to Know Us.

Make Our Experience Special: Give Us Something to Talk About.

Trust Us and We'll Trust You.

Don't Take Us for Granted.

Employ People Who Are Ready, Willing, and Able to Serve Us.

We Care Whether You're a Responsible Corporate Citizen.

BUILDING RELATIONSHIPS ONE EMPLOYEE AT A TIME.

Getting on With the Job.

Creating a Cause Worthy of Commitment.

Ensuring that Every Person has a Meaningful Role.

Building Cooperation Instead of Internal Competition.

Developing an Optimistic, Caring, and Supportive Environment.

Building Trust One Employee at a Time.

Index.

The Center for Innovative Leadership.

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