Successful Reengineering
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  • Wiley

More About This Title Successful Reengineering

English

About the Authors Daniel P. Petrozzo leads the Reengineering Services Division of International Data Operations, a Mahwah, New Jersey-based consulting firm. Previously, he was an independent consultant for over ten years specializing in information technology and radical operational improvement programs. John C. Stepper is currently at Morgan Stanley, a global financial services firm headquartered in New York City, where he is applying technology and reengineering methods to redefine their operations. John was formerly with AT&T Bell Laboratories, where he was responsible for reengineering telecommunications processes as well as planning network operations and support systems.

English

Phase I: Discover.

Phase II: Hunt and Gather.

Phase III: Innovate and Build.

Phase IV: Reorganize, Retrain, Retool.

Appendix.

Suggested Reading.

References.

Index.
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