Title Details

Steven J. Stein, Ph.D., is a clinical psychologist and the founder and CEO of Multi-Health Systems Inc. (MHS), s leading psychological-test publishing company and three-time Profit 100 winner (awarded to the fastest-growing Canadian companies). He was formerly the director of research of a large treatment center for children and adolescents, and is Past-President of the Ontario Psychological Association and Chair of The Psychology Foundation of Canada.
Dr. Stein previously held the rank of Assistant Professor in the Department of Psychiatry at the university of Toronto. He is a leading expert on psychological assessment, and consults with the Canadian Forces, the U.S. Air Force and special units of the Pentagon, as well as numerous corporate clients and several professional sports teams. He has appeared on many national TV and radio programs in Canada and the United states and has EQ-tested U.S. Navy fighter pilots, members of the Young Presidents’ Organization, CFOs of Fortune 500 companies, homeless people, successful and no-so-successful politicians, television talk-show hosts, newspaper and magazine reporters and professional hockey players. Dr. Stein, along with Dr. Reuven BarOn and members of the MHS staff, have tested the EQ of more people in the world than any other practitioner.
He is a much sought-after speaker on the topic of emotional intelligence, and addresses groups and organizations all over North America, Europe, Australia, Asia, and South Africa. He is married to his business partner, Rodeen, and they have two daughters, Alana and Lauren.

An organizational consultant and psychiatrist, Howard E. Book, M.D., D.Psych., F.R.C.P.C., is a founding member of Associates in Workplace Consultation; a former board member of the International Society for the Psychoanalytic Study of Organizations; and a member of the Family firm Institute. For more than a decade he has coached CEOs and senior managers on increasing their emotional intelligence so they can improve morale, teamwork, staff retention and productivity within their organizations.
Dr. Book is a leading trainer of professionals worldwide in the administration and interpretation of the EQ-i. He has lectured on emotional intelligence to organizations throughout the United States and Canada, and is an occasional contributor to the Report on Business section of The Globe and Mail. He is an Associate Professor in the Departments of Psychiatry and Health Administration at the University of Toronto. He is married to Linda, an art consultant, and they have two sons, Josh and Adam.

Preface.

Acknowledgements.

Introduction.

PART ONE: THE EQ EXPLOSION.

1. Exploring Emotional Intelligence.

2. The Airport and the ABCDEs.

PART TWO: THE INTRAPERSONAL REALM.

3. Emotional Self-Awareness.

4. Assertiveness.

5. Independence.

6. Self-Regard.

7. Self-Actualization.

PART THREE: THE INTERPERSONAL REALM.

8. Empathy.

9. Social Responsibility.

10. Interpersonal Relationships.

PART FOUR: THE ADAPTABILITY REALM.

11. Problem Solving.

12. Reality Testing.

13. Flexibility.

PART FIVE: THE STRESS MANAGEMENT REALM.

14. Stress Tolerance.

15. Impulse Control.

PART SIX: THE GENERNAL MOOD REALM..

16. Happiness.

17. Optimism.

PART SEVEN: PUTTING IT ALL

18: The Star Performers.

19. More Star Performance.

20. Emotional Intelligence as Ability.

Appendix 1: The EQ-i.

Appendix 2: EQ and Work Success.

Endnotes.

Index.

Author Information.

"At last! A breakthrough book that proves emotional intelligence drives success in the business world and in family life. The EQ Edge delivers a practical, research based, real-world roadmap on how you can bolster the odds of achieving success at work, at play, and in your personal relationships." —Jack Canfield, co-creator of Chicken Soup for the Soul® series and co-author of The Success PrinciplesTM: How to Get from Where You Are to Where You Want to Be“Finally, a practical and useable guide to what emotional intelligence is all about. This book peels the onions on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success.” —Michael Feiner, Professor, Columbia Graduate School of Business and author of The Feiner Points of Leadership“Most professionals agree on the critical importance of EI, but often resolve into abstract discussions and debate as to what it is, how it is best measured, etc. The EQ Edge cuts through the abstractions, not only clarifying emotional intelligence, but it goes much further in providing the reader with a practical user’s guide. After reading this book, not only will you be more EI knowledgeable, but you will know how to manage your emotional intelligence for the better, in work and virtually every other aspect of life.” —Dr. Dan Baker, Clinical Psychologist, Canyon Ranch, and author of What Happy People Know “The EQ Edge provided great insight into the theoretical and economic value of emotional intelligence, as well as the importance it plays in effective leadership. The book demonstrates the importance of performance predictors’ in succession planning by providing practical examples and comprehensive data. It is relevant and useful for current and future law-enforcement leaders who want to build trust by sharing their vision and expressing their passion. The EQ Edge has been instrumental in my understanding of emotional intelligence and has had a great impact in the United States and international law-enforcement communities.”—Special Agent Tim Turner, FBIAcademy “The EQ Edge takes a thorough dive into the concepts of Emotional Intelligence while providing a number of practical and useful strategies that can be incorporated into your daily experiences to improve and enhance your performance as well as others around you.” —Gena DeChant, M.A. (I/O Psychology), SPHR, Vice  President & Human Resource Professional, Wachovia Corporation “The EQ Edge is one of the few books that not only clearly defines what emotional intelligence is and how it differs from IQ, but also tells readers what practical steps they can take to enhance their emotional intelligence quotient. It applies the principles and practices of Rational Emotive Behavior Therapy and includes many useful techniques that can help readers lead happier and more effective lives.” —Dr. Albert Ellis, President of the Albert Ellis Institute for Rational Emotive Behavior Therapy “The EQ Edge… explains and explores emotional intelligence, taking readers through 15 crucial elements—among them self-regard, flexibility, empathy, and impulse control—with suggestions of how to improve.”—The Globe and Mail  “This book takes readers through a systematic journey of the 15 dimensions of the Bar-On EQ model. The book provokes self-reflection and yet is easy and fun to read because of the many anecdotes used to bring the different facets of EQ to life.”—Chua Ping Tzeun, Psychologist, Singapore Armed Forces “It’s reassuring to hear that street smarts may take you further than school smarts and that, unlike the dreaded IQ, they can be altered.”—The Toronto Star “Although a pilot’s technical skills. education, training and experience are all-important in meeting the challenges of a complex and demanding environment, it is the individual’s emotional intelligence that ultimately determines success or failure in this rapidly changing industry. Incorporating the EQ-i® into Air Canada’s pilot selection process has enables our company to identify candidates who not only possess advanced technical skills, but also the necessary emotional and social competencies predictive of long-term success as an Air Canada pilot.”—Captain David Legge, Director, Flight Operations Technical, Air Canada “I have found the book The EQ Edge to be an invaluable aid to more than 150 clients who have used EQ-i® as a leadership development tool. These clients have been in Eversheds, The Office of the Deputy Prime Minister, E&Y, DWP, The Pension Service, Scottish Power, ICI, Hewlett Packard, BP, The Department of Health, Centrica, Astra Zeneca, Northern Foods, McDonald’s, Pearl, PwC, and IBM. It is clear, has helpful tips, and can be absorbed as required.”—Jonathan Perks, MBE, MD Leadership Services, Penna plc “The EQ Edge is a must-read for anyone constructing an intervention or training program to enhance personal understanding and skills associated with emotional intelligence. Each chapter tunnels its way into the most critical aspects of what emotional intelligence actually means and how to achieve personal success, both internally and in our relationships with those around us. It adroitly synthesizes the research and the theory in such a way as to make the application of emotional intelligence available to clinicians and trainers alike. Developing an applied base program in emotional intelligence without utilizing this book is comparable to baking the cake and leaving off the icing.”—Patrick Kilcarr, Ph.D., Director, Center for Personal Development, School of Nursing & Health Studies, Georgetown University, Washington, DC “I have found The EQ Edge to be very helpful in providing feedback to students who take EQ-i® assessment here at the University of Kansas Public Management Center. Having the book organized around the 15 EQ-i® subscales allows busy students to focus on areas of improvement.”—Marvin Stottlemire, Ph.D., JD, Assistant Director, University of Kansas Management Center