Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer
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- Wiley
More About This Title Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer
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JAC FITZ-ENZ is an internationally recognized speaker and consultant on human resource management and benchmarking and author of Human Value Management (Jossey-Bass, 1991), winner of the SHRM Book of the Year Award. He is founder and president of The Saratoga Institute.
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Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments.
Basic Principles for Successful Benchmarking: Avoiding the Activity Trap.
Performance Measurement: Applying Numbers in Benchmarking.
Value Planning: Selecting and Launching the Right Project.
Data Management: Gathering Useful Information.
Evaluation: Developing Strategies for Closing Critical Performance Gaps.
Action: Gaining Commitment to Change.
Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects.
A National Benchmarking Project: Uncovering the True Source of Best Practice.
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"A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way." —Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico
"All you can do by reading this book is improve your business. It's all about 'common sense.'" —Jack Kahl, CEO, Manco, Inc.
