Title Details

Linda Kretz Zaval, PMP®, is owner and managing member of 20/20 Solutions, LLC, and an internationally sought-after public speaker and consultant. An active member of the Project Management Institute (PMI®), she has taught many seminars and programs on project management, finance, and other topics. Terri Wagner, PMP®, is owner and managing member of Mentor Source, Inc. She provides consulting, coaching, mentoring, and training in project management, business leadership, and business acumen to domestic and international government, corporate, and university clients.

Phase 0 Professional Responsibility 1

How This Relates to Project Management Practitioners 3

Responsibility 3

Aspirational Standards of Conduct for the Value of Responsibility 3

Mandatory Standards of Conduct for the Value of Responsibility 4

Respect 5

Aspirational Standards of Conduct for the Value of Respect 5

Mandatory Standards of Conduct for the Value of Respect 6

Fairness 7

Aspirational Standards of Conduct for the Value of Fairness 7

Mandatory Standards of Conduct for the Value of Fairness 7

Honesty 8

Aspirational Standards of Conduct for the Value of Honesty 8

Mandatory Standards of Conduct for the Value of Honesty 9

Phase 1 Initiating Process 11

Task 1.1: Perform Project Assessment 12

Scenario 13

Scope of Task 14

Procedure 15

Task 1.2: Creating the Scope Statement 35

Scenario 36

Scope of Task 37

Procedure 37

Task 1.3: Understanding Your Stakeholders 47

Scenario 47

Scope of Task 49

Procedure 49

Task 1.4: Identify Project Limitations and Propose an Implementation Approach 67

Scenario 67

Scope of Task 68

Procedure 68

Task 1.5: Develop the Project Charter 70

Scenario 70

Scope of Task 70

Procedure 70

Task 1.6: Obtain Project Charter Approval 77

Scenario 77

Scope of Task 77

Procedure 78

Phase 2 Planning Process 81

Task 2.1: Establishing the Project Deliverables 83

Scenario 83

Scope of Task 83

Procedure 84

Task 2.2: Creating the Work Breakdown Structure 87

Scenario 88

Scope of Task 88

Procedure 88

Task 2.3: Developing a Budget Plan 94

Scenario 95

Scope of Task 95

Procedure 95

Task 2.4: Developing the Project Schedule 99

Scenario 99

Scope of Task 99

Procedure 99

Task 2.5: Developing the Human Resource Plan 120

Scenario 120

Scope of Task 120

Procedure 121

Task 2.6: Developing the Communication Plan 124

Scenario 125

Scope of Task 125

Procedure 125

Task 2.7: Developing the Procurement Plan 134

Scenario 134

Scope of Task 134

Procedure 134

Task 2.8: Developing the Quality Management Plan 143

Scenario 143

Scope of Task 143

Procedure 143

Task 2.9: Developing the Change Management Plan 147

Scenario 148

Scope of Task 148

Procedure 148

Task 2.10: Developing the Risk Management Plan 154

Scenario 156

Scope of Task 157

Procedure 158

Task 2.11: Documenting and Presenting the Master Project Management Plan 170

Scenario 170

Scope of Task 172

Procedure 172

Task 2.12: Conducting the Kickoff Meeting 175

Scenario 175

Scope of Task 175

Procedure 175

Phase 3 Executing Process 181

Task 3.1: Obtaining Project Resources 182

Scenario 182

Scope of Task 182

Procedure 183

Task 3.2: Directing and Managing Project Execution 184

Scenario 185

Scope of Task 185

Procedure 185

Task 3.3: Implementing the Quality Plan 201

Scenario 201

Scope of Task 202

Procedure 202

Task 3.4: Performing Quantitative Risk Assessment 204

Scenario 205

Scope of Task 205

Procedure 205

Task 3.5: Conducting Procurements 211

Scenario 211

Scope of Task 211

Procedure 211

Task 3.6: Developing and Managing the Project Team 221

Scenario 221

Scope of Task 222

Procedure 222

Phase 4 Monitoring and Controlling Process 237

Task 4.1: Measuring Project Performance 238

Scenario 238

Scope of Task 239

Procedure 239

Task 4.2: Implementing Approved Changes 254

Scenario 254

Scope of Task 254

Procedure 254

Task 4.3: Ensuring Project Deliverables Conform to Quality Standards 257

Scenario 257

Scope of Task 258

Procedure 258

Task 4.4: Managing Risk Events 272

Scenario 273

Scope of Task 274

Procedure 274

Task 4.5: Administering Procurements 275

Scenario 276

Scope of Task 276

Procedure 276

Task 4.6: Assessing Corrective Action on the Issues Log 283

Scenario 284

Scope of Task 284

Procedure 284

Task 4.7: Communicating Project Status 286

Scenario 286

Scope of Task 286

Procedure 288

Phase 5 Closing Process 295

Task 5.1: Formalizing Project Acceptance 296

Scenario 296

Scope of Task 297

Procedure 297

Task 5.2: Transferring Ownership of Deliverables 299

Scenario 299

Scope of Task 299

Procedure 300

Task 5.3: Obtaining Final Legal and Administrative Closure 303

Scenario 303

Scope of Task 303

Procedure 303

Task 5.4: Distributing Final Reports 306

Scenario 306

Scope of Task 306

Procedure 307

Task 5.5: Collating Lessons Learned 312

Scenario 312

Scope of Task 312

Procedure 313

Task 5.6: Archiving Project Documents 315

Scenario 318

Scope of Task 318

Procedure 318

Task 5.7: Measuring Project Team Performance 319

Scenario 319

Scope of Task 319

Procedure 320

Appendix Solutions 327

Phase 1 Solutions 328

Hands-on 1.1: Testing Your Knowledge of Corporate Strategy 328

Hands-on 1.2: Testing Your Knowledge of Finance Principles 328

Hands-on 1.3: Testing Your Knowledge of NPV 329

Hands-on 1.4: Testing Your Knowledge of Benefit Measurement Methods—Scoring Models 330

Hands-on 1.5: Testing Your Knowledge of Business Cases 332

Hands-on 1.6: Testing Your Knowledge of Goals and Objectives 332

Hands-on 1.7: Testing Your Knowledge of the Product Scope Description 333

Hands-on 1.8: Testing Your Knowledge of Requirements 334

Hands-on 1.9: Testing Your Knowledge of Organizational Structures 334

Hands-on 1.10: Testing Your Knowledge of Project Scope Statements 335

Hands-on 1.11: Testing Your Knowledge of Leadership Analysis 336

Hands-on 1.12: Testing Your Knowledge of Identifying Team Members 336

Hands-on 1.13: Testing Your Knowledge of Roles and Responsibilities 337

Hands-on 1.14: Testing Your Knowledge of Stakeholder Analysis 339

Hands-on 1.15: Testing Your Knowledge of Stakeholder Mapping 341

Hands-on 1.16: Testing Your Knowledge of Project Organizational Structures 341

Hands-on 1.17: Testing Your Knowledge of Project Limitations 342

Hands-on 1.18: Implementation Approaches 343

Hands-on 1.19: Testing Your Knowledge of Milestones 343

Hands-on 1.20: Testing Your Knowledge of an Estimated Budget 344

Hands-on 1.21: Testing Your Knowledge of High-Level Project Risks 344

Hands-on 1.22: Testing Your Knowledge of Project Assumptions 345

Hands-on 1.23: Testing Your Knowledge of Project Constraints and Response Strategies 345

Hands-on 1.24: Testing Your Knowledge of Putting It All Together 345

Hands-on 1.25: Testing Your Knowledge of Phase 1 Professional Responsibility 348

Phase 2 Solutions 348

Hands-on 2.1: Testing Your Knowledge of Deliverables 348

Hands-on 2.2: Testing Your Knowledge of Product Acceptance Criteria 348

Hands-on 2.3: Testing Your Knowledge of Creating a List of Work 349

Hands-on 2.4: Testing Your Knowledge of Organizing Tasks into Logical Groupings 351

Hands-on 2.5: Testing Your Knowledge of Reviewing and Adjusting a WBS 353

Hands-on 2.6: Testing Your Knowledge of Cost Budgeting 355

Hands-on 2.7: Testing Your Knowledge of Network Logic 356

Hands-on 2.8: Testing Your Knowledge of Network Logic 356

Hands-on 2.9: Testing Your Knowledge of PERT 358

Hands-on 2.10: Testing Your Knowledge of Reducing a Project’s Duration 359

Hands-on 2.11: Testing Your Knowledge of Staffing Risks 360

Hands-on 2.12: Testing Your Knowledge of Communications 361

Hands-on 2.13: Testing Your Knowledge of Contract Types 362

Hands-on 2.14: Testing Your Knowledge of Contract Calculations 363

Hands-on 2.15: Testing Your Knowledge of Quality Planning 364

Hands-on 2.16: Testing Your Knowledge of Identifying and Qualifying Risk Events 365

Hands-on 2.17: Professional Responsibility in the Planning Phase 367

Phase 3 Solutions 367

Hands-on 3.1: Testing Your Knowledge of Acquiring Resources 367

Hands-on 3.2: Testing Your Knowledge of Expertise 368

Hands-on 3.3: Testing Your Knowledge of PMIS 368

Hands-on 3.4: Testing Your Knowledge of Expectations and Commitments 369

Hands-on 3.5: Testing Your Knowledge of Listening Habits 370

Hands-on 3.6: Testing Your Knowledge of Quality Assurance 371

Hands-on 3.7: Testing Your Knowledge of Expected Value and NPV 371

Hands-on 3.8: Testing Your Knowledge of Obtaining Sellers 372

Hands-on 3.9: Testing Your Knowledge of Selecting Sellers 372

Hands-on 3.10: Testing Your Knowledge of Awarding Contracts 373

Hands-on 3.11: Testing Your Knowledge of Developing Your Project Team 374

Hands-on 3.12: Testing Your Knowledge of Managing Your Project Team 375

Hands-on 3.13: Testing Your Knowledge of Motivational Theories 375

Hands-on 3.14: Testing Your Knowledge of Types of Power 376

Hands-on 3.15: Testing Your Knowledge of Managing Conflict 376

Hands-on 3.16: Testing Your Knowledge of Professional Responsibility in the Execution Phase 377

Phase 4 Solutions 378

Hands-on 4.1: Testing Your Knowledge of Scope Verification 378

Hands-on 4.2: Testing Your Knowledge of Controlling Project Scope 378

Hands-on 4.3: Testing Your Knowledge of Controlling the Project Schedule 378

Hands-on 4.4: Testing Your Knowledge of Earned Value 379

Hands-on 4.5: Testing Your Knowledge of Performance Reporting 381

Hands-on 4.6: Testing Your Knowledge of Integrated Change Control 382

Hands-on 4.7: Testing Your Knowledge of Quality Tools 383

Hands-on 4.8: Testing Your Knowledge of Problem Solving and Metrics 383

Hands-on 4.9: Testing Your Knowledge of Managing Risk Events 384

Hands-on 4.10: Testing Your Knowledge of Contract Changes 386

Hands-on 4.11: Testing Your Knowledge of Legal Contract Issues 386

Hands-on 4.12: Testing Your Knowledge of Communicating with Your Sponsor and Team 387

Hands-on 4.13: Testing Your Knowledge of Professional Responsibility in the Monitoring and Controlling Phase 387

Phase 5 Solutions 388

Hands-on 5.1: Testing Your Knowledge of Formalizing Project Acceptance 388

Hands-on 5.2: Testing Your Knowledge of Transferring Ownership of Deliverables 388

Hands-on 5.3: Testing Your Knowledge of Legal and Administrative Contract Closure 389

Hands-on 5.4: Testing Your Knowledge of Creating and Documenting the Project’s Final Report 389

Hands-on 5.5: Testing Your Knowledge of Lessons Learned 390

Hands-on 5.6: Testing Your Knowledge of Performance Reviews 391

Hands-on 5.7: Testing Your Knowledge of Professional Responsibility in the Closure Phase 392

Index 393