Title Details

Introduction, Morton Deutsch.

INTERPERSONAL AND INTERGROUP PROCESSES.

Cooperation and Competition (M. Deutsch).

Justice and Conflict (M. Deutsch).

Constructive Controversy: The Value of Intellectual Opposition (D. Johnson, et al.).

Trust, Trust Development, and Trust Repair (R. Lewicki & C. Wiethoff).

Power and Conflict (P. Coleman).

Communication and Conflict (R. Krauss & E. Morsella).

Persuasion in Negotiations and Conflict Situations (S. Chaiken, et al.).

Intergroup Conflict (R. Fisher).

Problem Solving and Decision Making in Conflict Resolution (E. Weitzman & P. Weitzman).

INTRAPHYSIC PROCESSES.

Judgmental Biases in Conflict Resolution and How to Overcome Them (L. Thompson & J. Nadler).

Anger and Retaliation in Conflict: The Role of Attribution (K. Allred).

Self-Regulation in the Service of Conflict Resolution (W. Mischel & A. DeSmet).

PERSONAL DIFFERENCES.

Process and Outcome Goal Orientations in Conflict Situations: The Importance of Framing (T. Katz & C. Block).

Personality and Conflict (S. Sandy, et al.).

The Development of Conflict Resolution Skills in Children: Preschool to Adolescence (S. Sandy).

CREATIVITY AND CHANGE.

Creativity and Conflict Resolution: The Role of Point of View (H. Gruber).

Some Guidelines for Developing A Creative Approach to Conflict (P. Coleman & M. Deutsch).

Change Processes and Conflict (E. Marcus).

Learning Through Reflection (V. Marsick & A. Sauquet).

DIFFICULT CONFLICTS.

Aggression and Violence (S. Opotow).

Intractable Conflict (P. Coleman).

CULTURE AND CONFLICT.

Culture and Conflict (P. Kimmel).

Cooperative and Competitive Conflict in China (D. Tjosvold, et al.).

MODELS OF PRACTICE.

Teaching Conflict Resolution Skills in a Workshop (E. Raider, et al.).

Mediation (K. Kressel).

Managing Conflict Through Large Group Methods (B. Bunker).

LOOKING TO THE FUTURE.

A Framework for Thinking About Research on the Training of Conflict Resolution (M. Deutsch).

Concluding Overview (P. Coleman).

Contributors.

Supplementary Readings.

Name Index.

Subject Index.

"This book belongs on the bookshelf of anyone whose professional life includes conscious conflict management: academics, consultants, mediators, and peacekeepers." (Richard Beckhard, principal, Richard Beckhard Associates and professor emeritus of organization behavior and management, Sloan School of Management, Massachusetts Institute of Technology)

"This volume is an extraordinary resource. Deutsch and Coleman have produced a much-needed comprehensive handbook on conflict resolution. It is a treasure for anyone who cares about or should care about the subject." (Arthur Levine, president, Teachers College, Columbia University)

"Finally, a pathbreaking compAndium and comprehensive guide which is the definitive reference guide for mediation practitioners, educators, and students of conflict resolution . . . a compilation of the best minds in the field writing about concepts and theories that will be referred to again and again." (Sam Blank, district coordinator, Conflict Resolution/School Leadership, Office of the SuperintAndent, Manhattan High Schools)

"This important book gathers essential knowledge about the origins and effective resolution of conflict between individuals and groups. It provides information about the feelings, thoughts, personality, and conflict resolution skills of individuals-as well as the nature of culture, mediation, and other ingredients of constructive conflict resolution." (Ervin Staub, professor of psychology, University of Massachusetts at Amherst)