The New Effective Public Manager: Achieving Success in a Changing Government, Second Edition (Revised and Expanded)
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More About This Title The New Effective Public Manager: Achieving Success in a Changing Government, Second Edition (Revised and Expanded)
English
STEVEN COHEN is associate dean of the School of International and Public Affairs and the director of the Graduate Program in Public Policy and Administration at Columbia University. He is the author of The Effective Public Manager (Jossey-Bass, 1988) and Total Quality Management in Government (Jossey-Bass, 1993 with R. Brand). WILLIAM EIMICKE is the director of the Public Management Training Center and Program in Politics and Public Policy at Columbia University's School of International and Public Affairs. He has held many high-level public management positions, including director of policy and housing commissioner for the State of New York and assistant director of the New York City Office of Management and Budget.
English
The Crisis in Public Management.
THE ESSENTIALS: MANAGING EXPECTATIONS, PEOPLE, AND STRUCTURES.
Defining Effective Public Management.
How to Find and Keep Good Staff.
Developing Effective Working Relationships.
Structuring Systems, Tasks, and Responsibilities.
KEY MANAGERIAL TOOLS.
Using Total Quality Management to Improve Performance.
Gathering, Organizing, and Using Information.
Mastering the Budgetary Process.
KEY LEADERSHIP CHALLENGES FACING PUBLIC SECTOR MANAGERS.
Shaping Organizational Goals and Strategies.
Dealing with the Media, Legislative Bodies, and Interest Groups.
Surviving and Thriving in Public Service.
