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- Wiley
More About This Title Improving Performance: How to Manage the White Space on the Organization Chart, Second Edition (Revised and Updated)
English
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.
English
List of Figures and Tables
Preface
The Authors
1. Introduction: The Challenges Facing American Business
Part One: A Framework for Improving Performance
2. Viewing Organizations as Systems
3. Three Levels of Performance: Organizations, Process, and Job/Performer
Part Two: Exploring the Three Levels of Performance
4. The Organization Level of Performance
5. The Process Level of Performance
6. The Job/Performer Level of Performance
Part Three: Applying the Three Levels of Performance
7. Linking Performance to Strategy
8. Moving from Annual Programs to Sustained Performance Improvement
9. Diagnosing and Improving Performance: A Case Study
10. Redesigning Processes
11. Overcoming the Seven Deadly Sins of Process Improvement
12. Measuring Performance and Designing a Performance Management System
13. Managing Processes and Organizations as Systems
14. Designing an Organization Structure that Works
15. Creating a Performance-Based Human Resource Development Function
16. Developing an Action Plan for Performance Improvement
References
Bibliography
Index
