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- Wiley
More About This Title Facilities Manager's Desk Reference 2e
English
An invaluable source of highly relevant, practical information on the all the principal FM services, written for the practicing facilities manager in an easily readable, concise format.
To help the facilities manager meet the needs of their organisation, the Facilities Manager’s Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information.
Fully updated over the first edition, and presented in an easily readable, concise format with a clear practitioner perspective, the book covers both hard and soft facilities management issues. It will be a first point of reference for all busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function.
- Fully updated over the 1st edition, it contains all the essential data covering the principal FM services
- Highly practical, aimed at the busy FM practitioner
- Saves time by bringing together essential, useful and practical information
- Benefits students whose courses do not prepare them for the practicalities of professional practice
English
Jane Wiggins MBA, CFM, DMS, MInstAM, BSc (Hons), FBIFM has over twenty-five years’ experience of facilities management, project delivery and provision of business support services in major blue chip organisations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane speaks and writes extensively on the subject and has taught many hundreds of Facilities Management students in past 10 years, including the winners of the coveted BIFM Student of the Year annual award from 2004 to 2010. Nominated as one of the Top 20 Most Influential Women in FM in the UK, Jane is Director of FM Tutor & Associates Ltd, a recognised BIFM tuition centre. She is also an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the College of Estates Management. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 – 2008. Formerly Programme Manager at BPP Professional Education, Jane is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World.
English
List of Abbreviations xxv
Introduction xxxii
1 History of Facilities Management 1
2 Key Drivers of FM 10
3 Activities in FM 20
4 Delivering FM – FM Strategy 26
5 Outsourcing 39
6 Financial Management 44
7 Property and Estates Management 77
8 Property Legislation and Leases 91
9 Developing New Buildings 110
10 Project Management 136
11 Space Management 148
12 Accommodation Management 178
13 Procurement 182
14 Contracts and Contract Management 196
15 Legislation 208
16 Legislation Affecting FM Activities 216
17 Fire Safety and Legislation 231
18 Electrical Supplies and Electrical Safety 251
19 Accessibility 259
20 First Aid at Work 267
21 Asbestos 274
22 Water Supplies and Water Safety 283
23 Construction Design and Management Regulations 303
24 Business Continuity 313
25 Maintenance – Definitions and Strategies 324
26 Mechanical and Electrical Systems and their Maintenance 337
27 Information Communication Technology 354
28 Grounds and External Areas 370
29 Fabric Maintenance 394
30 Energy Management 401
31 Front of House 422
32 Housekeeping and Cleaning Services 437
33 Security Management 457
34 Customer Relations 475
35 Waste Management 486
36 Catering and Hospitality Services 499
37 Quality Management 514
38 Document Management Services 530
39 Sustainability and Environmental Issues 543
Index 565
