The Performance Consultant's Fieldbook, Second Edition: Tools and Techniques for Improving Organizations and People (with website)
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More About This Title The Performance Consultant's Fieldbook, Second Edition: Tools and Techniques for Improving Organizations and People (with website)
English
The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
English
Judith Hale, Ph.D., has been a consultant to management in the public and private sectors for over twenty-five years. She specializes in needs assessments, certification programs, evaluation protocols, training outsourcing, and the implementation of major interventions. She is a past president of ISPI and is on the faculty of ISPI's HPT Institute and Boise State's School of Engineering.
English
Figures xi
CD-ROM Contents xv
Preface xvii
Introduction xxi
Making the Transition 1
Performance Consulting 3
The Transition 33
Costs 57
Credibility and Influence 79
Sustaining Change 103
Performance Consulting 113
Environment and Norms 115
Needs Assessment and Cause Analysis 137
Interventions 169
Measuring Results 199
Measuring People Performance 217
Index 243
About the Author 265
How to Use the CD-ROM 267
